The Weird Event JUST happened with an Apple trade-in process!
I received TWO "trade-in" kits (with NO distinguish markings other than the tracking code) to trade-in my iWatch series 9 and iPhone 15 Pro Max. So, I placed the watch and phone into the kits and sent them on their way. About 9 days later, I received a trade-in amount for my iWatch series 9. Then came the WEIRD EVENT, I received an email indicating there was a problem with my iPhone 15 pro max trade-in! I was to call APPLE Assistance.
THE PROBLEM - I had placed the watch and phone into the "WRONG" box of the trade-ins! It was the SAME type box with the only difference being the tracking number.
APPLE's SOLUTION - they were returning my iPhone 15 pro max trade-in to me! AND a new "trade-in kit!" SO? I was to place the iPhone 15 pro max returned to me into the NEW TRADE-IN KIT and return to Apple to be processed - AGAIN.
MY QUESTION TO APPLE - you already have my iphone 15 pro max in your possession, why return it to me so I can send it back to you! I'm TOTALLy missing the logic in this entire process.