Howdy Support Community,
A few days ago, I purchased myself a new Home Theater setup, but I am having two issues, I'll list them below and the attempts that have been made to rectify these issues at hand:
Issue A:
When I route my Apple TV > Denon AVR (media player input) > Samsung TV (arc input to HDMI out input) with either the Cinnamon HDMI or the Belkin 4K High Speed HDMI cables, I cannot get the ATV to activate HDR mode, just 4K SDR mode. I've tried Apple's suggested cables, the Belkin 4K High Speed HDMI cables. It still doesn't work! I suspect there is something to do with the settings on the actual Denon AVRX1400H. I put a call into Denon this morning to their Tier 1 support (they have crap support hours for PST, they close at 4 p.m., I work till 6 p.m. PST). They have upgraded it to the NEXT Support Tier. Hopefully Tier 2 can help me fix this part of the issue, it'd be really nice to have ALL of my inputs through the AVR rather than just the Apple TV separate from everything else! #firstworldproblems
Attempts to fix:
I've tried the different cables (Cinnamon and Belkin).
I've tried plugging into each of the different ports.
I've also tried playing with the AVR settings.
Issue B:
When I have the ATV > TV, I can access HDR just fine, Chroma 4.2.0 or 4.2.2.... either way I seem to have an under saturated User Interface. When the TV is in SDR, the color is JUST FINE. So I am unsure if this is something to do with the settings in the Samsung TV, it's capable of HDR (HDR Extreme, HDR10+), not Dolby Vision though, Samsung doesn't want to pay the royalties for that.
Attempts to fix:
For this issue, I've looked in the settings on the Television and have not been able to find this magical setting that other forum posts have given, and none of the settings that I have played with have fixed the color issue. I went into the Apple Stores to look at their TV setup, but they have LG monitors that support Dolby Vision, so their setup is going to be different from mine. But the color on that is much deeper and looks good, while mine is just looking saturated.
Here's the websites for each of the items listed above:
- Samsung Television 65" Class MU8000 4K UHD TV
- Apple TV 4K - Apple
- Denon AVRX1400H Receiver
- Cinnamon HDMI Cables (1m)
- Belkin 4K HDMI Cables
Basic Research from FAQ:
Denon states: "It's the cables!" = Tried this didn't work!
Apple states: "It's the Denon AVR / Samsung TV with their settings individually that need to be tweaked!"
Samsung states: .... didn't really have anything to say, YET!
Hopefully someone else has already had this issue, it's hard to pinpoint where the exact issue is, I've had to talk to ALL the support channels for each of the devices, but still haven't pinpointed the issue. I hired an AV guy who didn't know either. He's young so that might be why, but he did indicate that he had seen this issue before. If you have any thoughts or POSSIBLY a solution, I would greatly appreciate it.
Here's to finding a solution for my problem! Cheers!
A few days ago, I purchased myself a new Home Theater setup, but I am having two issues, I'll list them below and the attempts that have been made to rectify these issues at hand:
Issue A:
When I route my Apple TV > Denon AVR (media player input) > Samsung TV (arc input to HDMI out input) with either the Cinnamon HDMI or the Belkin 4K High Speed HDMI cables, I cannot get the ATV to activate HDR mode, just 4K SDR mode. I've tried Apple's suggested cables, the Belkin 4K High Speed HDMI cables. It still doesn't work! I suspect there is something to do with the settings on the actual Denon AVRX1400H. I put a call into Denon this morning to their Tier 1 support (they have crap support hours for PST, they close at 4 p.m., I work till 6 p.m. PST). They have upgraded it to the NEXT Support Tier. Hopefully Tier 2 can help me fix this part of the issue, it'd be really nice to have ALL of my inputs through the AVR rather than just the Apple TV separate from everything else! #firstworldproblems
Attempts to fix:
I've tried the different cables (Cinnamon and Belkin).
I've tried plugging into each of the different ports.
I've also tried playing with the AVR settings.
Issue B:
When I have the ATV > TV, I can access HDR just fine, Chroma 4.2.0 or 4.2.2.... either way I seem to have an under saturated User Interface. When the TV is in SDR, the color is JUST FINE. So I am unsure if this is something to do with the settings in the Samsung TV, it's capable of HDR (HDR Extreme, HDR10+), not Dolby Vision though, Samsung doesn't want to pay the royalties for that.
Attempts to fix:
For this issue, I've looked in the settings on the Television and have not been able to find this magical setting that other forum posts have given, and none of the settings that I have played with have fixed the color issue. I went into the Apple Stores to look at their TV setup, but they have LG monitors that support Dolby Vision, so their setup is going to be different from mine. But the color on that is much deeper and looks good, while mine is just looking saturated.
Here's the websites for each of the items listed above:
- Samsung Television 65" Class MU8000 4K UHD TV
- Apple TV 4K - Apple
- Denon AVRX1400H Receiver
- Cinnamon HDMI Cables (1m)
- Belkin 4K HDMI Cables
Basic Research from FAQ:
Denon states: "It's the cables!" = Tried this didn't work!
Apple states: "It's the Denon AVR / Samsung TV with their settings individually that need to be tweaked!"
Samsung states: .... didn't really have anything to say, YET!
Hopefully someone else has already had this issue, it's hard to pinpoint where the exact issue is, I've had to talk to ALL the support channels for each of the devices, but still haven't pinpointed the issue. I hired an AV guy who didn't know either. He's young so that might be why, but he did indicate that he had seen this issue before. If you have any thoughts or POSSIBLY a solution, I would greatly appreciate it.
Here's to finding a solution for my problem! Cheers!
Not sure what's wrong, maybe my unit is bad?
