I have an Apple TV 4K connected via HDMI using Apples recommended Belkin High Speed HDMI cable directly to my Sony X800D TV. Video settings are set to 4K SDR 4:4:4. (This issue occurs in 4:2:0 as well.)
I've been having this issue since I updated to tvOS 11.1. After waking up my Apple TV from sleep I get no video in Directv Now , Netflix and Hulu. Audio works just fine and I hear it playing while my TV shows a black screen. When I exit the apps back to the Home screen my TV displays the menu just fine. Only when trying to watch video I get a black screen. A restart of the device fixes the issue temporarily but it comes back in a few hours after the Apple TV has been awoken from sleep. When using Hulu and Netflix I get an HDCP error on the screen. I've checked my cables and everything.
Since I assumed this was a HDCP compatibility issue with my HDMI cables, I purchased Apples recommended Belkin High Speed HDMI Cable which is HDCP 2.2 compatible but the same issue occurs. Something I find odd is that YouTube works fine.. probably because it doesn't require HDCP?
I've installed the most recent tvOS 11.2 Beta 5 and the issue is still there.
I could not figure out why this issue happens and I only noticed it happening after the tvOS 11.1 update. I'm running out of ideas. I went on the internet and did some research and found a few threads of people having the same problem since tvOS 11.1 and it doesn't appear to be solved in 11.2 betas. Anyone have a solution?
Here are a few threads of people talking about it:
https://discussions.apple.com/thread/8110879
https://www.reddit.com/r/appletv/comments/7c9zmt/awkward_no_video_in_some_situations_on_atv4k/
https://www.reddit.com/r/appletv/comments/7bahxk/black_screen_audio_only_netflix/
https://www.reddit.com/r/appletv/comments/7g0kb1/no_video_except_audio_on_apple_tv_4k_netflix_hulu/
I've been having this issue since I updated to tvOS 11.1. After waking up my Apple TV from sleep I get no video in Directv Now , Netflix and Hulu. Audio works just fine and I hear it playing while my TV shows a black screen. When I exit the apps back to the Home screen my TV displays the menu just fine. Only when trying to watch video I get a black screen. A restart of the device fixes the issue temporarily but it comes back in a few hours after the Apple TV has been awoken from sleep. When using Hulu and Netflix I get an HDCP error on the screen. I've checked my cables and everything.
Since I assumed this was a HDCP compatibility issue with my HDMI cables, I purchased Apples recommended Belkin High Speed HDMI Cable which is HDCP 2.2 compatible but the same issue occurs. Something I find odd is that YouTube works fine.. probably because it doesn't require HDCP?
I've installed the most recent tvOS 11.2 Beta 5 and the issue is still there.
I could not figure out why this issue happens and I only noticed it happening after the tvOS 11.1 update. I'm running out of ideas. I went on the internet and did some research and found a few threads of people having the same problem since tvOS 11.1 and it doesn't appear to be solved in 11.2 betas. Anyone have a solution?
Here are a few threads of people talking about it:
https://discussions.apple.com/thread/8110879
https://www.reddit.com/r/appletv/comments/7c9zmt/awkward_no_video_in_some_situations_on_atv4k/
https://www.reddit.com/r/appletv/comments/7bahxk/black_screen_audio_only_netflix/
https://www.reddit.com/r/appletv/comments/7g0kb1/no_video_except_audio_on_apple_tv_4k_netflix_hulu/