Apple TV Issues....Any Suggestions?

[kappa76]

Ok, so I've had my Apple TV for almost a year now. Downloaded the Take 2 update & t took me about 2 days to finally get logged into the iTunes store directly from the box.

I just purchased a second refurbed ATV for my son & have been trying to get logged into the iTunes store for over a week with no luck. Any content purchased from iTunes will not play & comes up with the not Authorized message. Called Apple & they said that all they could suggest was Rebooting, Restoring or logging out & in a few times. I've even unauthorized & authorized my iTunes Mac a couple of times. None of which has worked.

I'm using my .Mac account to login. On iTunes I use simply the first part of my .Mac email address without the @mac.com. I've tried signing in through his ATV with both my full .Mac email address as well as without the @mac.com.

Why does my ATV work but not his? It's getting online & able to view trailers but no purchase ability & no playback. Has anyone gotten around this? Sorry if this is a double poast, I couldn't find a solution anywhere.

 

[MikieMikie]

Have you tried re-registering your Apple TV-iTunes connection?

In essence, if you tell Apple TV to forget about the Mac to which you'd normally connect, and then re-establish that Mac as the "sync" computer, it will give you a new 5 digit connection number. Once it re-connects to your Mac, it is my understanding that your Mac should authorize the Apple TV.

 

[kappa76]

ATV Issues

Have you tried re-registering your Apple TV-iTunes connection?

In essence, if you tell Apple TV to forget about the Mac to which you'd normally connect, and then re-establish that Mac as the "sync" computer, it will give you a new 5 digit connection number. Once it re-connects to your Mac, it is my understanding that your Mac should authorize the Apple TV.

I've actually tried that quite a few times with no luck.

 

[ZBB]

I am also having this issue -- my new Apple TV arrived this week.

I have tried the deauthorize/reauthorize thing multiple times. I have tried resetting the Apple TV (soft reset and factory reset), and it still continues.

If I log off directly on the Apple TV, it will not log back on to the ITMS. Very frustrating.

I'm also experiencing another issue: YouTube will not connect -- but other online content will (podcasts and movie trailers work fine).

I do have an aol email address used for this account -- but it is set up as a Apple account, not as aol.

I've opened a case with Apple iTunes support -- but they just said to try the same things. I have an appointment tomorrow afternoon at the genius bar...

Any other suggestions out there?

 

[ZBB]

Well...

I took my Apple TV in for a Genius Bar visit today -- and everything worked at the Apple Store. When I got home, it was still working.

All 3 issues are resolved:
- Apple account login on Apple TV now working
- Purchased content now authorizing
- YouTube now working.

The Genius Bar didn't do anything other than hook it up... I'm guessing there is a bug in the network settings in ATV 2.0 -- and somehow hooking up to a second network and doing a login there helped.

Hopefully its fixed for good now...

 

[cohibadad]

To OP, I'm a little confused. I don't understand how you log into iTunes with your username without @mac.com. Also, do you have both TVs in the same household and the content that isn't authorized is streaming from your iTunes library?

 

[ZBB]

To OP, I'm a little confused. I don't understand how you log into iTunes with your username without @mac.com.

You do realize you can have an Apple ID tied to any email address, right?

You don't have to have .mac to have an Apple ID... I had the same problem and do not have a .mac account... I've been an iTunes user for ~5 years with never a problem with authorizing content until I got an Apple TV...