Apple Pay Apple Wallet Confusion

[Buadhai]

I have a Capital One credit card that has been in my Wallet for some time. It is verified and useable:

Yesterday I upgraded my MBA to Tahoe and immediate got a message that my card needs verification:

But, when I try to verify it says "no verification method available".

So, what's going on here?

 

[Apple_Robert]

The logical thing to do is to contact Capital One and see what they say.

 

[Buadhai]

That wouldn’t be any fun at all.

 

[Buadhai]

Actually, the logical way to look at this is: Since the error only occurs on one of my several devices and only on a device on which the OS was upgraded just before the error appeared it is reasonable to assume that the error was a result of the OS upgrade and probably not something Capital One customer service reps are prepared to deal with.

Next step is to publish publicly, here and elsewhere, to see if anyone else has experienced the problem. If so, it's probably a new OS bug that Apple will (maybe) get around to fixing. If not, then the problem is unique to me and, absent suggestions from the public, I'll have to deal with Apple support.

Another next step is to forget about it because it doesn't seem to affect my ability to use Apple Wallet or Apple Pay. That's the direction in which I'm currently leaning.

 

[Buadhai]

Found this on Reddit:

UPDATE: called Capital One and they were impressively unhelpful. The rep seemed to know exactly what I was calling about as I started explaining it.

Her: "yep, you're getting the error because you need to verify using the mobile app, and since you're adding the card to a computer, there is no mobile app on the machine so it gives that error."

Me: "...okay but I've added this same card on this same computer in the past and didn't have that

Her: "yep, you used to be able to verify using a phone number or email, but they changed it to require the mobile app"

Me: "so there's no other way to add this card?"

Her: "No, only on mobile devices."

Me: "are there plans to change this so users can add their cards to a mac apple wallet?"

Her: "not that I'm aware of "

So yeah this doesn't seem to be a bug. It's an intentional change on Cap1's part and doesn't look like it'll be fixed anytime soon. Wild decision by Cap1.

Of course, since the card is already verified on the mobile app on my iPhone, there's nothing to do but leave the card unverified on my MBA.

Amazing.

 

[chabig]

Of course, since the card is already verified on the mobile app on my iPhone, there's nothing to do but leave the card unverified on my MBA.

Delete it. There isn't any reason to keep a non-working card in the Wallet app.

 

[Buadhai]

Delete it. There isn't any reason to keep a non-working card in

It works in the Wallet app on my iPhone. I can set it as the default card.

 

[chabig]

Sure. But there is no reason to keep the card on your Mac. They aren’t connected to each other in any way. Deleting it from the Mac doesn’t affect the card on your phone.

 

[Buadhai]

I’ll think about it. I just read this:

"…deleting a card from Apple Wallet on your Mac also deletes it from your other Apple devices logged into the same Apple ID, and vice-versa. This is because Apple Pay cards are synced across your devices when you are logged in with the same Apple ID, so removing a card on one device removes it from your entire Apple ecosystem"

 

[BigBlur]

I’ll think about it. I just read this:

"…deleting a card from Apple Wallet on your Mac also deletes it from your other Apple devices logged into the same Apple ID, and vice-versa. This is because Apple Pay cards are synced across your devices when you are logged in with the same Apple ID, so removing a card on one device removes it from your entire Apple ecosystem"

Where did you read that, AI? That is false. Apple Pay cards are not synced across devices. Deleting it from your Mac will not delete it from your iPhone.

It's a common issue with Capital One cards. Supposedly you need to verify using their mobile app, which isn’t available on the Mac.

https://www.reddit.com/r/AppleWallet/comments/1fzaf7f/no_verification_method_available_error_after