This is a cool story, bros.
To my fellow Long Islanders: avoid repair work at the Smith Haven Mall Apple Store. YMMV of course but my first ever Apple warranty service experience was a nightmare courtesy of those "Geniuses". However, in the end, They Did the Right Thing.
My 9-month-old 24" iMac had a dead video controller. It was a custom build with an ATI4850. I brought it to the above-mentioned Apple Store and the repair effort snowballed into a disaster.
I speak to the manager just to let him know what was up. Upon speaking with the Genius (one of many I've previously dealt with), he gives me an open-ended question: "What do you want to do?" and I replied that I just wanted a working machine. My fiance was with me as well and she made it clear that we don't quite trust their repair effort. The Genius then disappears into the back room for a bit.
When he came back he gave us the solution: a brand-spanking new replacement iMac, the 27" core i5. All-in-all, although the repair effort was a colossal disaster, the ultimate outcome of the debacle is a win. I honestly can't say I expected it. Kudos to
love for their users!
To my fellow Long Islanders: avoid repair work at the Smith Haven Mall Apple Store. YMMV of course but my first ever Apple warranty service experience was a nightmare courtesy of those "Geniuses". However, in the end, They Did the Right Thing.
My 9-month-old 24" iMac had a dead video controller. It was a custom build with an ATI4850. I brought it to the above-mentioned Apple Store and the repair effort snowballed into a disaster.
- Few days later I go to pick the machine up only to discover they replaced the video controller with an Nvidia GT130. *facepalm* They check the machine back in.
- Few days later I go to pick the machine up only to discover that one of three fans was not reconnected and the other two were running at ~6000rpm. They check the machine back in.
- Few days later I go to pick the machine up only to discover significant dust density between the glass and the LCD. They check the machine back in.
- Few days later I finally bring the machine home and it sits around in its box for a few days (I use my MBP most of the time). When I finally do set it up, WTF, there's no bluetooth! To rule out a driver issue I reinstall SL, at which time the vid controller flips out and renders a bunch of snow (see pic). Upon getting SL installed and updated to 10.6.4 it flips out again and renders more snow. Clearly another Genius appt was needed, much to my dismay.
I speak to the manager just to let him know what was up. Upon speaking with the Genius (one of many I've previously dealt with), he gives me an open-ended question: "What do you want to do?" and I replied that I just wanted a working machine. My fiance was with me as well and she made it clear that we don't quite trust their repair effort. The Genius then disappears into the back room for a bit.
When he came back he gave us the solution: a brand-spanking new replacement iMac, the 27" core i5. All-in-all, although the repair effort was a colossal disaster, the ultimate outcome of the debacle is a win. I honestly can't say I expected it. Kudos to
love for their users!
