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Other apple warranty is international?
- Thread starter MyPhone99
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International, you can take an Apple device into any store in the world and its covered.
I think different regions require different models of phones as different bands are used by the carriers, hence the differing model numbers.
If you travel in a region where a different model number is sold, they will only have that one and won’t be able to offer service for you.
To be sure, contact Apple and get it in writing.
If you travel in a region where a different model number is sold, they will only have that one and won’t be able to offer service for you.
To be sure, contact Apple and get it in writing.
This is not true. Yes it's international, but not worldwide - thats a difference. There is even a thread here on the Macrumors forums about this issue:
iPhone Apple Care in Turkey not allowed | Apple Support adivces to leave the country to get support
Hello dear community, currently I am for vacation in Turkey. What is happening to me since the last days is bugging me so hard, that I need to share it with you. I am so frustated. Bought an iPhone 11 with Apple Care from Hong Kong. Got service for it around the world (Germany, Italy &...
forums.macrumors.com
Yes it's international but not every country in the world. There are exceptions like Turkey. Read the small prints.
These International Warranties and so on wouldnt work in Indonesia as they are deemed Black Market iPhones.
Apple service has no such concept. Carriers locally will potentially not provide you service, but that’s another issue.
You clearly dont know how Apple Warranty really works in Indonesia… there isnt any Carrier Locked iPhone in Indonesia and we must buy from “Apple” authorised resellers for it to be deemed not Black Market. Its a mafia thing in Indonesia. And those “Apple” authorised resellers dont even repair the phones themselves. They throw it to a 3rd party “Apple” certified repair shop. They just use “Apple” certified to make people buy from them and scare them about aftersales.
Example : i buy an iPhone from Singapore,if it gets damaged. I cant fix it in Indonesia. But if i buy an iPhone from Indonesia, and it gets damaged. I can fix it in Singapore.
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Wow that does sound brutal. While iPhones are often only serviced where they’re bought - what you’re describing is bad. Thanks for the additional context!
Photographers btw have for many years heard the same black market service denial nonsense from the camera and lens manufacturers.
It is very brutal here… if you buy a brand new iPhone from the “authorised” store. Walk 1 step out and find a factory defect,they will not replace the unit but send it to the 3rd party repair shop to get it fixed. Unless you are some famous celebrity or government official then they might do a swap.
The answer to your question is a conditional yes. As long as the model is offered in the country you want service, you are covered. To give you an example, My iPhone X from USA, model number A1865, needed battery replacement while it was covered by Apple Care+ in Turkey. Yet Apple stores would not service the phone because that model was not offered in Turkey. They gave me a list of the nearby countries in Europe to have the battery replaced instead.
On the other hand, my Canadian iPhone 6 as well as my Apple Watch was replaced with a refurbished one under Apple Care+ in Turkey, because those models were available in Turkey.
On the other hand, my Canadian iPhone 6 as well as my Apple Watch was replaced with a refurbished one under Apple Care+ in Turkey, because those models were available in Turkey.
A solid international warranty. Unlike "Samscum" that doesn't even touch devices bought from other regions. Not even if you're willing to pay.
It depends on where you are and if there is an Apple Store in your country. Best to buy the model from the country you live in. I know the price can be cheaper from overseas but can be a nightmare when it comes to warranty issues... Any devices with cellular connectivity is more complex as it is country specific.
My repair experience in NZ is bad if the model isn't from Australia or New Zealand. I bought an iPhone and Watch (cellular) with AppleCare+ from HK and Apple couldn't setup a repair at all... But Apple was able to replace my iPhone when I went to an Apple Store in Sydney. Their policy this very strange IMO, it makes it very difficult for their customers.
My repair experience in NZ is bad if the model isn't from Australia or New Zealand. I bought an iPhone and Watch (cellular) with AppleCare+ from HK and Apple couldn't setup a repair at all... But Apple was able to replace my iPhone when I went to an Apple Store in Sydney. Their policy this very strange IMO, it makes it very difficult for their customers.
Only with AppleCare+ as far as I know. Even EU consumer law only protects at country of purchase, IIRC.
applecare+ is global. (Which is why I put that on my iPhone, but not my appleTV)
I have had Apple products repaired or replaced under warranty in a different country than that in which they were purchased several times, and I never buy AppleCare. (Granted, never in Turkey or Indonesia.)
Apple employee here(not sure if disclosing this is against forum rules). AppleCare is international. If you go to, say…Japan, and your phone is absolutely destroyed, your AppleCare would work in Japan. So basically, if the phone that is destroyed is an American iPhone, they would have to give you an American iPhone. If they don’t have it, you’re out of luck until you return back the United States. It’s all based on parts/device availability.
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And how likely is it that retail stores have plenty of other regions’ models at hand? Probably rather unlikely.
Good question, that I do not know. I would imagine it is all subject to availability. If they don't have your model, you'll have to wait until you're back in your home country.
So if the stars align, and the customer purchases additional AppleCare, they might get service in another country.
Does this also apply to the limited warranty?
Yes, that is absolutely correct. Of course, some countries do have weird rules where this would not apply, but this is true for the vast majority.
The standard limited warranty is subjected to the same rules as AppleCare+ when it comes to international availability. It’s all based on what parts or devices a foreign store has available.
Theft and Loss is the only part of the warranty where this doesn’t apply, it’s only available to U.S Citizens.