Update from an earlier Post of mine: (Apologies I am still being a newbie to this Forum)
My Mac Mini: Late 2012 i7 Quad Core 2.3Ghz 1 TB Fusion 4Gb - Offered Replacement: Current Model: 3.0Ghz 1Tb Fusion 16Gb
Have been with Apple since mid 1980s.
Have had my issues over the years. in my earlier post I have had a couple of long-term problems (a MacBookPro Early 2011 Fully Loaded - everything that took 3.5 years to remedy finally replacing with Mid 2014 MBP Retina - sorted).
Within weeks I was having issues with Late 2012 2.3Ghz i7 Quad Core 4Gb 1TB Fusion Drive (I updated the Ram to 16Gb Crucial - working fine - still is).
Over the last 18 months the MM has had 2 x Logic Boards, both provable faults finalising in a Replacement 1TB Fusion Drive issue - after much time over the whole Case - it too was Replaced - great! No! On arrival test programs in the studio showed faults in the SSD part of the Fusion Drive to the point of Failure.
After much 'non' negotiation - never heard what was offered in all my years with Apple: I was given an ultimatum that I had to accept the current Mac Mini - first it was the i5 version and after much conversation I had to put a cessation to the 'non' place we were going! I did manage to get the Offered the Current poorly received Mac Mini 3.0Ghz and offered the 16Gb Ram Upgrade (as I'd paid £115 GBPounds upgrading at time of purchase 3rd party) Dual Core: which is the only unit available.
I was told, categorically, that I had to accept as that is as far as Apple would go - it had to be a 'Like for Like' exchange.
In the past I have always been offered on replacement an 'Upgrade' whether Processor or by some other means as 'Customer Goodwill' - not this time. When I explained that there was 'No Like for Like' being offered as I would be losing Firewire 800 - my Motu based studio runs on Firewire and there was no 'Like for Like' 'Quad Core - 8 Threads' and my intensive Apple & Apple App Store Programs would force the 'offered' MM to be working at up to 70% down on my MM (and I have spent a huge amount on my Studio programs since mid 80's) it had no effect.
With suggestive help here I did send a message to 'Tim Cook'. Great I heard back the very next day But the Customer Relations Representative told me the same as the previous AppleCare Rep - "Apple would not offer a 'Like for Like' computer. "Apple no longer make the same specification as your model MM" - immediately I suggested (as I did to the AppleCare Rep) 'Let Me Pay the Difference from Your Offer Mac Mini to the next available Quad Core Unit - that being an iMac?'
I would pay the difference between the units. The answer, set in stone, was simply "No".
I have recommended some pretty serious people since the 1980s to use Apple Computers - I won't name them here but they are world-famous, and I'm happy I did but I now feel completely let down by Apple especially as I have stayed a firm customer since around 1986. I have paid every program update, as was in the old days, have regularly updated computers, when I was able to - I have never not used Apple and followed Logic Pro X from the start up as Notator/Creator - Emagic - Logic etc paying sometimes £200+GBPounds a year to keep up with the fast moving technology.
Today I finally gave in: Not fully but almost: Having made an agreement that I would try the Offered Mac Mini to see if it will work to the same speed as my Late 2012 Mini (which worked faultlessly when working) on the understanding that I could send it back if it was not 'Fit for Purpose'.
The Apple Customer Service Rep gave me Apple's 10 days Agreement to Setup System and Try all the programs I have.
Here there is an exception: I have an Disabled Elderly 87 year old Mother, who has Carers 4x a day, lives 130 miles away, and we will be up with her around the time of receipt of the new machine.
This I explained but once the clock is ticking Apple have no way to turn it off - Unless - I manage 3-4 days ahead - tell them of my predicament. However - it still might not work and I will end up paying on my Credit Card whether I want to nor not and end up with.... well I'm sure you understand.
By the way: When I asked if I could contact Tim Cook again - the answer was that all my emails would be directed back to Ireland and I would have no one, but no one, I could turn to for help!!!
Do you think Tim Cook's Team in California check this Forum? I guess not.
So I pose the opening statement once again:
"What would you do? AppleCare offered me Replacement Late 2014 Mac Mini i7 3.0Ghz 16Gb 1TB Fusion Drive for my Late 2012 i7 2.3Ghz 16Gb 1Tb Fusion Drive - Would you take this offer?"
Thanks so much for reading and all the help and suggestions I've had and I hope this makes sense.
I really don't know where to go from here if the Replacement doesn't work.
Michael
My Mac Mini: Late 2012 i7 Quad Core 2.3Ghz 1 TB Fusion 4Gb - Offered Replacement: Current Model: 3.0Ghz 1Tb Fusion 16Gb
Have been with Apple since mid 1980s.
Have had my issues over the years. in my earlier post I have had a couple of long-term problems (a MacBookPro Early 2011 Fully Loaded - everything that took 3.5 years to remedy finally replacing with Mid 2014 MBP Retina - sorted).
Within weeks I was having issues with Late 2012 2.3Ghz i7 Quad Core 4Gb 1TB Fusion Drive (I updated the Ram to 16Gb Crucial - working fine - still is).
Over the last 18 months the MM has had 2 x Logic Boards, both provable faults finalising in a Replacement 1TB Fusion Drive issue - after much time over the whole Case - it too was Replaced - great! No! On arrival test programs in the studio showed faults in the SSD part of the Fusion Drive to the point of Failure.
After much 'non' negotiation - never heard what was offered in all my years with Apple: I was given an ultimatum that I had to accept the current Mac Mini - first it was the i5 version and after much conversation I had to put a cessation to the 'non' place we were going! I did manage to get the Offered the Current poorly received Mac Mini 3.0Ghz and offered the 16Gb Ram Upgrade (as I'd paid £115 GBPounds upgrading at time of purchase 3rd party) Dual Core: which is the only unit available.
I was told, categorically, that I had to accept as that is as far as Apple would go - it had to be a 'Like for Like' exchange.
In the past I have always been offered on replacement an 'Upgrade' whether Processor or by some other means as 'Customer Goodwill' - not this time. When I explained that there was 'No Like for Like' being offered as I would be losing Firewire 800 - my Motu based studio runs on Firewire and there was no 'Like for Like' 'Quad Core - 8 Threads' and my intensive Apple & Apple App Store Programs would force the 'offered' MM to be working at up to 70% down on my MM (and I have spent a huge amount on my Studio programs since mid 80's) it had no effect.
With suggestive help here I did send a message to 'Tim Cook'. Great I heard back the very next day But the Customer Relations Representative told me the same as the previous AppleCare Rep - "Apple would not offer a 'Like for Like' computer. "Apple no longer make the same specification as your model MM" - immediately I suggested (as I did to the AppleCare Rep) 'Let Me Pay the Difference from Your Offer Mac Mini to the next available Quad Core Unit - that being an iMac?'
I would pay the difference between the units. The answer, set in stone, was simply "No".
I have recommended some pretty serious people since the 1980s to use Apple Computers - I won't name them here but they are world-famous, and I'm happy I did but I now feel completely let down by Apple especially as I have stayed a firm customer since around 1986. I have paid every program update, as was in the old days, have regularly updated computers, when I was able to - I have never not used Apple and followed Logic Pro X from the start up as Notator/Creator - Emagic - Logic etc paying sometimes £200+GBPounds a year to keep up with the fast moving technology.
Today I finally gave in: Not fully but almost: Having made an agreement that I would try the Offered Mac Mini to see if it will work to the same speed as my Late 2012 Mini (which worked faultlessly when working) on the understanding that I could send it back if it was not 'Fit for Purpose'.
The Apple Customer Service Rep gave me Apple's 10 days Agreement to Setup System and Try all the programs I have.
Here there is an exception: I have an Disabled Elderly 87 year old Mother, who has Carers 4x a day, lives 130 miles away, and we will be up with her around the time of receipt of the new machine.
This I explained but once the clock is ticking Apple have no way to turn it off - Unless - I manage 3-4 days ahead - tell them of my predicament. However - it still might not work and I will end up paying on my Credit Card whether I want to nor not and end up with.... well I'm sure you understand.
By the way: When I asked if I could contact Tim Cook again - the answer was that all my emails would be directed back to Ireland and I would have no one, but no one, I could turn to for help!!!
Do you think Tim Cook's Team in California check this Forum? I guess not.
So I pose the opening statement once again:
"What would you do? AppleCare offered me Replacement Late 2014 Mac Mini i7 3.0Ghz 16Gb 1TB Fusion Drive for my Late 2012 i7 2.3Ghz 16Gb 1Tb Fusion Drive - Would you take this offer?"
Thanks so much for reading and all the help and suggestions I've had and I hope this makes sense.
I really don't know where to go from here if the Replacement doesn't work.
Michael
