Applecare Plus + Theft and Loss - does it work internationally, and will i get covered?

[JJwong]

Hey guys,



I purchased my Apple iphone pro max 14 in Thailand, where I travel to often.



I travel often and spend time in multiple countries.



My Apple store is set on the U.S. store so I am offered Applecare plus + Theft and Loss.



Question is if I subscribe to Applecare plus + theft and loss, and i lose it abroad (i.e. in Thailand, Singapore, any other country), will I be able to claim the theft and loss benefit?



I'm getting mixed answers from Apple support, and Apple Thailand isn't sure too.

 

[BugeyeSTI]

applecare in the US from foreign country - Apple Community

discussions.apple.com

 

[BugeyeSTI]

applecare in the US from foreign country - Apple Community

discussions.apple.com

Not sure if this helps.

 

[Fred Zed]

I don’t think it’ll cover loss in a foreign country.
But I think it will cover repairs but from what I read it has to be repaired and not exchanged. Apparently Apple has to order the specific parts for your country region to repair device. Unsure to be honest 100%

 

[chabig]

I think AppleCare is specific to the country in which you live. I live outside the USA in a US territory and I am not even able to purchase AppleCare because my residence and billing addresses are outside the USA and there is no AppleCare plan specific to my territory.

 

[NoBoMac]

Might also be state specific when talking US. AIG web page has T&Cs on a state-by-state basis.

https://www.aigtheftandloss.com/vendor/apple/coveragedocs

Select the state based on where the device was purchased:​

• Apple or Best Buy store - state of store
• Online - state associated with the billing address tied to the method of payment used to purchase coverage
• Online purchase picked up at Best Buy store - state of store

(also seem to recall seeing a separate exception for California and or New York)

 

[ukms]

If it helps I purchase AppleCare through my UK account but any repairs or replacements I have had done over the last 6 years have been done in Dubai UAE with no issues. I recently dropped my iPad Pro and damaged the screen and the whole device was changed with no issues.