applecare procedure question

[rammer549]

I recently needed help with something on my mac regarding reminders and iCloud, so, I called applecare since I was still under the purchased applecare plan. The apple tech asked me for full access to my account by giving him the password for my apple ID so they could troubleshoot the problem. I only have one apple ID for everything so this would give them access to all my content, emails and purchasing information. I am concerned that this is not a good idea and surprised that they would even ask for it. Since they are the only ones who can fix my issue there is a lot of pressure to give them access, but is this ok? Has anyone else ever been asked by applecare for full access to their accounts to troubleshoot and fix a problem? Just wondering if this is apple's standard practice or not...and what if it is ok to give them full access.

 

[Bear]

I can't answer your question, but if you do decide to give them the password, temporarily set it to something else and give them the temp password.

 

[rammer549]

What's the difference?

They still have access to all your account personal documents, emails, and payment information.

 

[Ccrew]

Has anyone else ever been asked by applecare for full access to their accounts to troubleshoot and fix a problem? Just wondering if this is apple's standard practice or not...and what if it is ok to give them full access.

There are issues for which they need access as you, so this isn't out of line. That said, you called them they didn't call you so you can be reasonably sure that it's not a scam.

Change your password if you're worried about it.

 

[Bear]

They still have access to all your account personal documents, emails, and payment information.

The difference? It means they won't have the password you normally use.

 

[iDuel]

Hmm, it's still a bit odd that he asked you for your password. I don't think I would have given mine to him.

Make sure that you change everything afterwards.