AppleOne Subscription Custumer Service Woes

[quadra650]

Like many others, I jumped on the AppleOne bandwagon and subscribed. I chose the top tier package. I've already had Apple Music and AppleTV subscriptions paid for. However, the initial free 1 month trial made that ok and I was more then happy to start paying for my AppleOne subscription once the free trial ran its course because I see value in it then paying for these services separately. However, upon activating it, nothing worked. Apple News+ did not activate, Apple Arcade did not activate, Apple Music did not activate and so on. I figured it was a glitch. So I canceled and re-subscribed again. By doing that I was charged for the first month.

Fast-foreword to a couple of days with Apple's iTunes Store Customer Service which deals with subscription issues. After a long chain of back and forth, escalating it to a supervisor, Apple refuses to issue me a refund because by canceling and resubscribing to AppleOne (even though it was one day 1 and within minutes), I forfeited my free trial. None of the prompts on day one of Apple launching the AppleOne service alerted me of this.

Has anyone else experienced this?

 

[CrEsTo]

Similar issue here.

I had Apple Music Family and iCloud Shared with my partner. I took on the free Apple One Premier trial, but 2 days after I still got charged the monthly Music subscription, I raised a support ticket and it was refunded.

However I noticed that since they issued the refund, my Apple Music subscription wasn’t activated even though I had the Apple One free trial. Like you, I cancelled the trial and PAID for the month in advance, this still didn’t fix the issue.

Now I have forfeited the free trial and Apple Music still doesn’t work.

I’ll contact the iTunes Store customer service to see what the issue is.

 

[compwiz1202]

This is why they just need to be like other companies who let you have the free trial until it expires and just not renew it then.