Are people scared of Apple? or Companies?

[its Dale]

So many threads on here are questions like "Do you think Apple will let me blah blah" or "Does Apple Care cover blah blah?" or "Can i do blah blah at the store?"

Are people afraid of calling and asking the source directly? Are people afraid of trying to order more than 2 phones online cuz they don't know if there's a limit?

Some questions can be answered on the thread through user experience, but most of the questions im seeing are things where "answers" are people guessing anyway.

Okay, rant over.

 

[scaredpoet]

I think it's a simpler answer: People want to know if others have had similar experiences, and want to know what to expect before going the process of contacting Apple support or heading to a store. And quite a few answers aren't guesses. They're based on actual experiences.

It is't that people are afraid of Apple. They just want to know the fastest and easiest way to get what they want out of Apple.

 

[MasterRyu2011]

Honestly, in most circumstances the best people to ask are phone fanatics who have been through the same experiences. I don't really trust retail store personnel (no offense) to know all of their policies or features of the product they sell. This is not just Apple or even the mobile industry (buying cars is similar). I typically put my trust in hardcore forumers who live and breathe their passion daily and can provide credence to something or additional feedback.

At times, forumers can also make you aware of a workaround on a policy that the store rep won't tell you.

 

[its Dale]

It is't that people are afraid of Apple. They just want to know the fastest and easiest way to get what they want out of Apple.

This sums it up perfect.


Example; someone gets a repair done twice and uses up their apple care. They will then ask "Do you think Apple will still repair it for me since im a loyal customer?"

Or

Will they exchange/refund my phone since my 14 days are up?

Best solution would be to TRY right? You take time to come here and post, why cant you call them up and ask?

 

[scaredpoet]

This sums it up perfect.


Example; someone gets a repair done twice and uses up their apple care. They will then ask "Do you think Apple will still repair it for me since im a loyal customer?"

Or

Will they exchange/refund my phone since my 14 days are up?

Best solution would be to TRY right? You take time to come here and post, why cant you call them up and ask?

Because again, people want to be armed with information before they call. Did someone do or say something that ensured a "yes," or turned a "no" into a "yes?"

 

[lordofthereef]

It takes less time to write a post than to sit on hold or take an actual trip into an Apple Store.

I'm not scared. I just take a moment to post a thread then come back and check it later. It's something I can do on a lunch break, in between exams, etc. a phone call, and especially a trip to the store, required me to set time aside soecificslly for that task.

And that's not to mention that companies, including apple, have a tendency to have misinformed and otherwise unhelpful employees. If dozens of people are telling me that they got something done I can come armed with the knowledge. Otherwise, a csr can tell me whatever the heck they want and ill just accept it as true.

 

[waynerbbx]

I think that it's a well known fact that calling a company and asking questions can be a great hassle. I avoid it entirely because I hate being put on hold for 45 minutes, while I wait for the next underpaid non-native English speaker who belittles my question, and acts like they hate me.

At least on forums, I can see what other people say, and get a couple of different answers from fellow consumers.

I've been told on the phone with a company one thing, only later to discover that it was a lie (to get me off the phone). People on forums have no reason to lie; we are all just consumers who are trying to get a good product for a good deal, looking for other knowledgeable people who know what products are good that are not overpriced.

 

[Scepticalscribe]

To be honest, I don't think it is a question of 'people' being 'scared' by companies, rather, as a number of others have already posted here, I suspect that it is more a case of people wishing to find out as much as they can before contacting a company representative, who may (or may not) turn out to be helpful.

 

[Tech198]

there is an answer to everything...

Back in the day i would have said 'Apple can help you' but now, actually forums know a whole lot more than Apple, and their quicker to response to exact problem at hand. and if anything is quicker, that's always a good sign

Not saying support sux, but its defiantly deteriorated since a few years ago...

I never could understand why i went into a Live chat session, and came out no actually helping me at all..

Apple does help you in the end, but depending on the problem, you have to live chat 2 or 3 sessions before they Finally say *well its by design*.

Ya, thanks for telling me, after going through all this troubleshooting first.