iPad AT&T iPad Pro 12.9 2021 5G Data Promotion: Anyone get theirs yet?

[Johnny365]

The reps don't seem to know what this is. Supposed to be $5 a month for 30 months savings for activating 5G/Data plan...

 

[Johnny365]

Been on AT&T Chat since 9:30AM, rep transfers me without saying anything, next rep (lead) keeps saying wrong information, said to contact Apple. First Apple rep magically disconnects the chat, now I'm with a second one.

Edit: Second rep disconnected. Now talking to third one.

 

[akil316]

I just added the iPad to my account when I first got it, the first month there was no credit, but the second month they gave me the first three credits altogether. I just got my third bill with the iPad and it only had 1 credit, 4 out of 30. I didn't have to do anything special for it.

 

[Johnny365]

Apple rep said the promotion expired June 27th. Failed to read or comprehend that I explained I activated the 5G Data plan when I got the iPad Pro May...what was it, 20th/21st? It's like talking to a brick wall with these reps. And of course, they said to contact AT&T. LOL

 

[Johnny365]

Said no such promotion exists, that it's expired (DUH), and that I have to contact the manufacturer (Apple), which I did already and they said to contact AT&T. This is ridiculous for the amount of time I have spent this morning.

 

[Johnny365]

My saga is at an end.

 

[Davidalan]

I think that was part of a promotion through Apple and AT&T when you had a trade in and processed the trade in and activated the iPad on AT&T on their website

From at&t
How do ATT bill credits work?
Credits start within 3 bills after trade-in is completed and will be applied in equal amounts over the term of installment agreement. You will receive catch-up credits once bill credits start. Credit will not exceed the lower of the device cost or the max credit amount as defined above.

https://www.att.com › buy › legal

See offer details. Link Opens in New Tab - ATT​

 

[Johnny365]

Nah, it wasn't that. The promotion was to have 5G/Data activated after you purchase the new iPad Pro 12.9"