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AT&T says to stop picking on them
- Thread starter Sonicjay
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Wow, AT&T is trying to copy Apple's web tutorials without understanding them. The result is disturbing.
This video is even scarier than Microsoft's Songsmith demo.
This video is even scarier than Microsoft's Songsmith demo.
I must commend AT&T on the events of the last 2 days.
One of my biggest complaints with AT&T is the same one I have with Apple.
They have both treated us like mushrooms and kept us in the dark as to what they have been doing. All the way until releasing a product/update. AT&T has even done this with Uverse.
Now, at least they're telling us what is going on. I have to compliment them on that. I hope they continue to do so.
Now Apple, whey can't you get a clue? Your customers would like Facts much more than Rumors!
One of my biggest complaints with AT&T is the same one I have with Apple.
They have both treated us like mushrooms and kept us in the dark as to what they have been doing. All the way until releasing a product/update. AT&T has even done this with Uverse.
Now, at least they're telling us what is going on. I have to compliment them on that. I hope they continue to do so.
Now Apple, whey can't you get a clue? Your customers would like Facts much more than Rumors!
So I'm curious, as someone who's not an AT&T customer... AT&T rolled out a 3G network and smartphones and other phones over the past several years, with various capabilities like streaming video and audio, real web browsing, uploading videos, MMS, etc, etc, correct? I mean, most of those features were deployed on one device or another before the iPhone, yes?
So, now, they make a video saying how proud they are to have lead the "smartphone revolution" or whatever they called it, how much bandwidth these services use and how complicated it is to roll our a server upgrade and how they have to do this and that manually here and there, etc, etc.
Do you not find this duplicitous? Why would they not have expected these devices to use a lot of bandwidth when they agreed to sell them and have them used on their network? It would seem to me that the surprise is how little smartphones were used, datawise, before the iPhone.
And yet they act shocked, like they can't believe this happened to them.
I understand the argument that a small subset of iPhone users have exceptional bandwidth demands -- wanting to play slingbox over 3G, tether, etc. This is much like the situation in bandwidth capping on home broadband -- there is a small percentage of those users as well who consume 20 or 30 GB a month of broadband data, or whatever.
But here, we aren't talking about that, are we? AT&T still hasn't announced a tethering plan for the iPhone, have they? They're talking about MMS and basic 3G access with all the blocked features like Slingplayer.
I guess what I'm saying is that, were I an AT&T user, I would be insulted by this.
P.S. His eyebrows creep me out.
Well, this explains why they needed an extra three days. That's the time that was needed to make that video.
You've got to wonder why they didn't post this video months ago though.
You've got to wonder why they didn't post this video months ago though.
Well, they clearly didn't.
I'm not excusing it, but that's a simple fact. A lot folks think they're lying and DID expect it. Or they think they're being lazy and not fixing it.
But it's none of that. They simply didn't see it coming and now that it happened it's going to take them a long time to fix it.
Again, that's not an excuse, but the sooner we all accept this as reality the better off we'll be.
See, now then they should say that much more simply in a video. Forget all this crap about "leading the smartphone revolution."
"We didn't expect our devices to be this popular, and we recognize that we were not prepared to provide all of our customers the experience they are right to expect, and we will work hard to fix it."
I would not criticize them for that.
Again, I have no desire to defend AT&T.
I just think that everyone around here (when's MMS/tethering/faster 3G coming!??) would sleep a lot better at night if they kept the situation in mind and stopped waiting for some miracle news every day that doesn't come.
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