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AT&T threatens cease-and-desist

Why on Earth do people feel the need to email CEOs with their individual issues?

It's never once occurred to me to email the CEO of McDonalds if I get cold fries or think their McNuggets are a bit pricey.
 
I'm taking this with a grain of salt for now. Something like this probably wouldn't hold up in court. Then again, take my opinion with a grain of salt--I'm not a lawyer.:)
 
pondie84 said:
Why on Earth do people feel the need to email CEOs with their individual issues?

It's never once occurred to me to email the CEO of McDonalds if I get cold fries or think their McNuggets are a bit pricey.
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Yeah emailing a CEO is silly. If I was a CEO, I wouldn't. Want emails from the public either.
 
Maybe the cease and desist seem a little nuts o but it's a CEO? Why email a CEO. What do you expect, "oh you're right, thanks" ;).
 
Mitchrapp said:
Maybe the cease and desist seem a little nuts o but it's a CEO? Why email a CEO. What do you expect, "oh you're right, thanks" ;).
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Are they not human? Yes they're going to be business-minded and blindly on the side of their company, never siding with the "little people", but they can AT LEAST listen to us and not threaten us with their big bad legal teams. :rolleyes:
 
That's a bit over the top, no? He wasn't threatening in the emails. AT&T must really be expecting a backlash from its customers.
 
Generally speaking, when a lawyer tells a customer they need to quit sending customer-service oriented letters to the CEO, its a sure sign that the CEO has completely insulated themselves from the day-to-day core goals of the company. Lawyers DO run companies, all the time, and almost always into the ground.

The only thing I'd read out of this is that Steve WANTS customer emails and while I'm sure he has oodles of lawyers, he tells them when to bar the gates. At AT&T, clearly the lawyers tell the CEO how to do his job. And this means, the ear is open to shareholders much more so than to customers. Not that unusual for a utility company, however.
 
AT&T here is solid service with great 3G coverage, it is great. They are so disgustingly arrogant I will drop AT&T like a hot potato the day another carrier is available for my iPhone.
 
cease and desist letter? For what?! For contacting the person you are doing business with? Unless the emails are offensive.
 
Wow, he must be an important person. I guess I just assumed that since you can email, and get a response from, the leader of the free world that no leaders were off limits. Thank you AT&T for educating me on the leadership hiearchy on earth.

1. CEO of AT&T
2. President of the United States

Got it.
 
Mitchrapp said:
Yeah emailing a CEO is silly. If I was a CEO, I wouldn't. Want emails from the public either.
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Which is probably why you are not a CEO.

Today with the invasive instant contact, there is no reason why you shouldn't. Top CEO's have teams of assistants to help with this.

Lot's of other CEO's pay attention to emails constantly ala' Steve Job's famous one word answers...yeah a little smarmy..but he does answer.

You have to stay in contact with the customers...too many butt-kissers and yes-men/women sorround you when you are at that level.
 
It's one thing to simply ignore customer emails if you are the CEO, but its quite another to have lawyers threaten the customers that do. I can imagine CEO's get volumes of email they don't have time to answer (but usually have assistants who will) Steve Jobs does a great thing by picking a few here and there to answer--even though his respones are sometimes bitchy.

I'm getting closer and closer to ditching AT&T. I love the iPhone but the poor signal and shenanigans with their bait and switch iPad data scam is too much for me.
 
All they have done is guarantee that he will now receive 100,000 plus emails directly to him.

I have no idea under what grounds they could do this either, he wasn't threatening and he was asking specifically about AT&T products.

Maybe I should email him about his incredibly lazy DSL installers who wouldn't move a leaf if it happened to be in the way of actually getting their jobs done. Or the 40 plus hours his company has cost me on the phone with their sales reps fixing their problems.

I've got an email to write.
 
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