Authorised Repair issues UAE for iMac

[ramraid]

I am living in Dubai, UAE and this is what I experienced with two Authorized Repair Centers

Last year i got the new 2017 iMac with fusion drive (i know it was a bad choice now) when it was released. I got applecare extended warranty

In December the Fusion drive broke. I got it repaired at ABM Care in Dubai.

On collecting my iMac i noticed that they scratched the stand. I insisted they replace the stand which they did.

A couple of weeks ago i needed to use the TB3 ports. To my surprise it was impossible to plug in any TB3/USB-C device. It turns out my mac was not reassembled correctly by the ABM Care

Not wanting to go to ABM Care I took it to Sharaf DG Authorised repair center. Waited one week, they told me it's repaired, but when i bring it home same issue.

I have contacted Apple and they will call me tomorrow

Can anyone recommend a decent Authorized Repair Center in Dubai?
Do you think if I complain enough Apple will give me a replacement iMac?

 

[chscag]

You probably should only deal with authorized Apple repair centers especially since you have Apple Care. Using a non authorized Apple repair shop can wind up voiding your warranty. And yes, I believe you should complain directly to Apple and that they should give you a new iMac to replace the one they messed up.

 

[ramraid]

Both ABM Care and Sharaf DG are Apple Authorized Repair Centers, so no issues with the Warranty

Apple will call me tomorrow afternoon. I will ask for a replacement iMac

 

[ramraid]

Apple told me that their official policy is to repair and not replace macs, but I will not give up yet

 

[AnonMac50]

I'd always thought Apple's support in the UAE would be better than their support in Kuwait considering they have an official store and all, but I guess not. Here's hoping they open official stores in the region. I have nothing but horror stories every time I had to deal with Authorised Repair Centres in Kuwait (if you'd like to know more I could tell you more about them but I'm afraid I would really go off topic). In any case, the sooner they open up official stores the better, but I don't think it would be any time soon.

 

[ramraid]

Took it to the Apple Store (which i should of done in the first place) and they will replace the whole logic board