Bad Experience with MACBOOKS!

[beloved84]

so i'm having the worst experience with apple.

my first macbook was returned because it didn't turn on. the next one was returned because of dead pixels. the third one was sent to repair for a faulty logic board and now its being sent in again because of damage done to the macbook causing my lifedrive not to work properly.

i talked to the manager and he told me all he can do is send it into apple care again. gosh, at least give me a free extend coverage to make me a happy customer, but nooooo. arghhhhh, i dont think i'll be buying an apple again.

 

[calculus]

That's really bad luck. Hang on in there and I'm sure you will get one that works OK.

 

[comictimes]

honestly I wouldn't say that's the fault of apple... after all, they are replacing all of your macbooks. You're just having HORRIBLE luck.

then again, if a company is making a quality product, it should be next to impossible to get 3 seriously faulty copies in a row. So I guess I see both sides of the argument. Oh well.

 

[generik]

It really does make you wonder, what are the odds that a machine will come off an assembly line completely dead?

Really poor QC there, shame on you Apple!

Edit: which raises the next point, if you get a BTO machine would it at least guard against the chance of getting a machine that is completely dead?

 

[Pressure]

It really does make you wonder, what are the odds that a machine will come off an assembly line completely dead?

Really poor QC there, shame on you Apple!

Edit: which raises the next point, if you get a BTO machine would it at least guard against the chance of getting a machine that is completely dead?

Remember that the notebook hasn't reached the customer as soon as it is made in the factory. Shipping . . . that's the killer. I have seen how certain companies handles shipping and I am surprised that soo many things survive

 

[beloved84]

the manger was like "look we replace two of your machine, what kind of company does that?". and i was thinking in my head, well normally when a machine cost that much you dont have too. (i have a gateway and a sony, its still perfectly running right now.)

 

[HardLine]

OS X 10.5 better be freaking amazing, because I'm not going to be playing Russian roulette with an Apple notebook purchase anytime soon.

 

[beloved84]

i love MACS OS, but the quality of the machine is not worth the money you pay for...

 

[lord_flash]

Who's fault is it then?

honestly I wouldn't say that's the fault of apple... after all, they are replacing all of your macbooks.

So it's who's fault then? Apple make the computers, ergo it's their responsibility to be sure that they work. If not they've failed. (If you're about to say that the manufacturing happens elsewhere, that's not the point - Apple commission it and it's up to Apple to ensure quality).

And 'after all they are replacing your MacBooks' is a stupid argument. Of course they are, they are legally bound to provide something that does what they said it would.

Sure Apple are good 'd all, but when someone has a genuine complaint don't make excuses for them. It is their fault. (If you think that Apple makse such mistakes more rarely than Dell, that's another point entirely...)

 

[Josias]

Remember that the notebook hasn't reached the customer as soon as it is made in the factory. Shipping . . . that's the killer. I have seen how certain companies handles shipping and I am surprised that soo many things survive

True, Post Danmark are quite good though. They're expensive, but they handled my Xbox wel...

 

[mattjgalloway]

I know what you mean about their quality control - I am waiting on my replacement MacBook after receiving my first one with 2 dead pixels. It really pissed me off because just a small amount of quality control could have stopped this sort of thing happening.

I'm really hoping my next one works well - I've ordered one for my sister aswell for her birthday (lol she's paying though :-D) so I'm going to be checking her's out thoroughly - I really don't want to have lots of phone calls from her about things going wrong!

Fingers crossed my two MacBooks coming in the post soon will be good ones!

ETAs are 26th and 30th. :-S

 

[semaja2]

I know what you mean about their quality control - I am waiting on my replacement MacBook after receiving my first one with 2 dead pixels. It really pissed me off because just a small amount of quality control could have stopped this sort of thing happening.

I'm really hoping my next one works well - I've ordered one for my sister aswell for her birthday (lol she's paying though :-D) so I'm going to be checking her's out thoroughly - I really don't want to have lots of phone calls from her about things going wrong!

Fingers crossed my two MacBooks coming in the post soon will be good ones!

ETAs are 26th and 30th. :-S

Its not that easy so detect dead pixels, and think about it. they make 1 macbook every minute or so. thats practically impossible to inspect every one for a deadpixel/faulty case(squueky)/mooing noise/etc

 

[Deepdale]

i love MACS OS, but the quality of the machine is not worth the money you pay for...

I am on your side in this respect. There is a disparity between price paid and the important issue of quality control. Plus, the company powers-that-be should be ashamed of charging what they do to max out the RAM to 2 GB on the MacBooks ... $500.00 is absurd by any measuring stick.

they make 1 macbook every minute or so. thats practically impossible to inspect every one for a deadpixel/faulty case(squueky)/mooing noise/etc

I do not know how long it takes to assemble a laptop, but perhaps the time has finally come for them to lower the rate of production in the interests of increasing customer satisfaction.

 

[mattjgalloway]

Most manufacturers say they expect the odd dead pixel to get through, but in recent years I've seen none as a standard. Now Apple have released a new one and suddenly there's rather more with problems.

They don't have to inspect each one individually - they can take a sample. But to be honest, these days there are probably electronic ways to check. And if not, then there should be!

I'm not complaining too much that my first MacBook had dead pixels, I just am not confident that my replacement or my sister's will be fine. It seems to be the case that more often than not there is a problem. We'll see.

 

[gekko513]

then again, if a company is making a quality product, it should be next to impossible to get 3 seriously faulty copies in a row. So I guess I see both sides of the argument. Oh well.

Not really. Lets say 1 in 25 MacBooks have some kind of problem that requires a return within a week of arrival, that means on average one customer of every 15625 will receive three faulty MacBooks in a row. Apple sold about 800 000 laptops last quarter, right? Still going with 1 in 25, that should mean there are about 50 people who have experienced the same thing as beloved84 in the last three months.

 

[generik]

Its not that easy so detect dead pixels, and think about it. they make 1 macbook every minute or so. thats practically impossible to inspect every one for a deadpixel/faulty case(squueky)/mooing noise/etc

Can really name a reference atm, but I remember reading an article about IBM's (now Leveno) amazing QC, and how they use some kind of laser to scan the surface of the display to detect dead pixels.

Not sure if it is true or not, but I'm surprised that Apple doesn't do the same

 

[mikes63737]

That's really bad luck... sorry to hear about that!

But remember - there are lots of people whose MacBooks don't have any problems... those are the people whose stories you don't hear. Most of them don't have any problems. But if they do have problems, people will tell you.

Good luck with your sister's MB and your repair!

 

[thegreatluke]

Some people have bad luck with Macs and some people have good.

If you've been having bad lucks with Macs, you obviously haven't sacrificed any slaves to Baal recently.

 

[wustudybreak]

just wait and see....

i've been happily holding on my ibook g4 despite of all the praises on the new intel mac books.

i do see some down side of mac books even though i don't own one yet.

1. the screen maybe a little bit too reflective given the fact i'm used to the ibook screen.
2. not enough ram, and all slots are taken. (expensive to upgrade)
3. intel.... (would be nice to have another AMD product line, especially, with the added ATI power)

i just have to wait and see what happens next....

 

[thegreatluke]

3. intel.... (would be nice to have another AMD product line, especially, with the added ATI power)

Apple is committed to Intel.
You wouldn't want Apple cheating on Intel, would you?

I don't think we'll see an AMD Mac for a long time, if ever.

 

[QCassidy352]

Not really. Lets say 1 in 25 MacBooks have some kind of problem that requires a return within a week of arrival, that means on average one customer of every 15625 will receive three faulty MacBooks in a row. Apple sold about 800 000 laptops last quarter, right? Still going with 1 in 25, that should mean there are about 50 people who have experienced the same thing as beloved84 in the last three months.

Sure, if the number is 1 in 25 macbooks. I'd guess it's significantly higher. The faulty logic boards are a pretty widespread problem (and spreading wider each day, as symptoms appear over time).

 

[LillieDesigns]

I just ordered a 20inch iMac so I'm keeping my fingers crossed that it comes in with no flaws/defects. To add to the point though, when Xbox 360 came out it seemed like the forums were flooded with people saying their Xboxes were DOA or overheating. It almost seemed like everyone's 360's were broken, but when looking at statistics, if you have 20 threads on one page and it happens to be 20 people complaining you may get the impression that all the products are faulty. If you look at the bigger picture, however, there could have been 10,000 sold and 9,980 of them work perfectly; these people are not on the forums.

 

[Kardashian]

Oh God, dont say bad experience! I'm hopefully ordering mine in the next month... fingers crossed..

 

[unixfool]

Not really. Lets say 1 in 25 MacBooks have some kind of problem that requires a return within a week of arrival, that means on average one customer of every 15625 will receive three faulty MacBooks in a row. Apple sold about 800 000 laptops last quarter, right? Still going with 1 in 25, that should mean there are about 50 people who have experienced the same thing as beloved84 in the last three months.

It almost seems that all 50 of those people are members of macrumors.com, as I constantly see people complaining about them owning multiple laptops that eventually had to be returned because of perceived issues. I think a definition of what a problem is (to the consumer AND Apple) is needed before your stats can have more value, IMO. That's just me, though.

 

[coffey7]

Something is going on with apple laptops. The guy that works at the local apple store has had 6 laptops and every single one had more than one major problem. my macbook is ok except the screen is warped(in doesn't sit flush anymore). Every single person I talked to before I bought a macbook told me "yes oh yes get the apple care". They almost screamed it at me. that is not what I was hoping for from apple. I never buy extended warrantys and I didn't get the applecare. If I have a problem with my macbook then I will never buy a apple laptop again. I never had any problems with any electronic devices(tvs,vcrs etc) before. An apple laptop is like a Ferrari they run great and are fast but they constantly need to be serviced.