All iPads Battery consumed but doesn’t fail test

[sananda]

I took my iPad Air (orginal) to an Apple Store today because I thought the battery life was getting bad and it might be a good idea to get a new battery.

The diagnostics said the battery was “consumed”. I asked how much to get a new battery. They said they replace the unit and that would be £228. If I wait until the battery fails the diagnostic test, I will pay £89.

Can anyone help me with these terms? What does “consumed” mean for Apple? And why doesn’t consumed mean it has failed the test?

Thanks

 

[UncleBillVT]

I work at BestBuy in the U.S. and we replace iPhone batteries. When an iPhone battery has less than 80% of its original design capacity, Apple considers it to be consumed and it should be replaced for best performance. This is the end stage of a normal battery‘s lifecycle, essentially wear and tear.

If something “goes wrong” with the battery that greatly diminishes its capacity, then it’s failed. This is a manufacturers defect that is more of a warranty issue.

If it is already showing as consumed, it’s not very likely that it will fail , at least not for quite a while.

Again, this is specific to iPhone batteries in the U.S.

 

[sananda]

Thanks for the info.

After reading your comment that a consumed battery should be replaced for best performance, I decided to contact Apple Support. They said “it does look like we won’t replace it for the battery price until it goes from consumed over to failure.”

Perhaps I’ll have to get a power bank.

 

[AutomaticApple]

I decided to contact Apple Support. They said “it does look like we won’t replace it for the battery price until it goes from consumed over to failure.”

Bad luck?

 

[Webster's Mac]

Lol just keep running it down to zero and charge it to like 20%...and just keep doing that until the battery craps out...

Sounds like Apple is trying to get out of replacing the iPad for the battery replacement fee

Apple thought it was a good idea to glue the iPad together which makes battery replacement difficult. They just replace the device with a refurb when the battery wears out. Some third party shops replace batteries in iPads, but YMMV if you go that route. You might want to try a different apple store or go to the same one and get a different Genius technician. Maybe they will look at your situation differently.

 

[sananda]

Bad luck?

Policy, I think.
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Lol just keep running it down to zero and charge it to like 20%...and just keep doing that until the battery craps out...

Sounds like Apple is trying to get out of replacing the iPad for the battery replacement fee

Apple thought it was a good idea to glue the iPad together which makes battery replacement difficult. They just replace the device with a refurb when the battery wears out. Some third party shops replace batteries in iPads, but YMMV if you go that route. You might want to try a different apple store or go to the same one and get a different Genius technician. Maybe they will look at your situation differently.

Yeah, I’ll just keep using it until the battery fails.

 

[sananda]

I took my iPad Air (orginal) to an Apple Store today because I thought the battery life was getting bad and it might be a good idea to get a new battery.

The diagnostics said the battery was “consumed”. I asked how much to get a new battery. They said they replace the unit and that would be £228. If I wait until the battery fails the diagnostic test, I will pay £89.

Can anyone help me with these terms? What does “consumed” mean for Apple? And why doesn’t consumed mean it has failed the test?

Thanks

I've just been told by the Apple Store (who looked into the case history) that I was told the wrong thing back in 2019 and I should have been offered a replacement for the battery service fee since the battery was "consumed".

 

[Digitalguy]

I've just been told by the Apple Store (who looked into the case history) that I was told the wrong thing back in 2019 and I should have been offered a replacement for the battery service fee since the battery was "consumed".

so they are doing the replacement now?

 

[sananda]

so they are doing the replacement now?

They are trying to. But they don't have a replacement iPad Air in the store (as it became vintage in March). So they are attempting to get one of the two remaining ones from one of two other stores.

 

[Digitalguy]

They are trying to. But they don't have a replacement iPad Air in the store (as it became vintage in March). So they are attempting to get one of the two remaining ones from one of two other stores.

Some people got a 5th gen iPad precisely because of lack of first gen air...which is a great deal...hope the same can happen to you

 

[sananda]

Some people got a 5th gen iPad precisely because of lack of first gen air...which is a great deal...hope the same can happen to you

I suggested that maybe they might want to give me a different model since they didn't have any iPad Airs left. But they said that wasn't possible and that I could either have 20% off a new iPad or they would try to get a replacement iPad Air from another store.

 

[Digitalguy]

I suggested that maybe they might want to give me a different model since they didn't have any iPad Airs left. But they said that wasn't possible and that I could either have 20% off a new iPad or they would try to get a replacement iPad Air from another store.

Normally it's not possible, but if some higher ranking person decide it's possible because sourcing an old model is too complicated or even costly, then it becomes possible.... At this point however, it's even a good thing that they do it, since they would not be obliged to for a vintage model.
As for consumed vs failed, they told me that my iPad failed the test, that's way they replaced it, consumed apparently is not enough. But if they said it was ok for you, all the better for you

 

[rui no onna]

California Song-Beverly Consumer Warranty Act, within 7 years, the manufacturer is obliged to provide repairs (or parts for repairs) for your old iPad or make you whole some other way (e.g. replacement with equivalent model).

Alas, the Air is already past the 7-year mark.

 

[sananda]

Some people got a 5th gen iPad precisely because of lack of first gen air...which is a great deal...hope the same can happen to you

I picked up my replacement last night and it's an iPad Air. It would have been nice to have had a 5th gen iPad instead. But it's also nice to have an iPad Air with a fresh oleophobic coating and without the scratches I had on my previous one.