Battery Issue

[Losium]

Sorry in advance if this has been posted before.

I'm running on a rev. A Macbook Core Duo...

Every once in a while the computer would shut off without a warning at low batttery (About 12-15%) Maybe this happened once.

After the new software for the batteries came out however, I have had the computer TURN off everytime it gets down to about 10-13%.

The computer used to sleep and or hibernate, but now it just turns off, is there something I can do to try and resolve this?

I called applecare, but they refused to talk to me unless I pay a 49 dollar incident fee, and I would rather fix it myself or go to the apple store before the end of the month when my one year warranty ends.

Thanks

 

[nuclearwinter]

There is nothing you can do to fix the problem. It is definitely a hardware failure.

I called Apple today with the exact same issue. They told me it was a hardware failure and they are shipping me a brand new battery. When it arrives, I ship the old one back. You should try again and mention that others with the exact same issue are getting their battery's replaced free of charge.

 

[Losium]

Bah,

I'm going to call them back right now. Will post what happens..

Thanks
((The Apple care guy suggested that I reset the P-ram. I guess I'll give that a try...
If that doesn't work, it sounds as though they will give me a new one))

 

[BlackMax]

I would take your MacBook into the Apple store in Orlando, show them the problem and ask them if they can replace the battery. I've read that the warranty on the batteries of MacBook and MacBook Pro systems with Core 2 Duo processors has been extended to 2 years from the date of purchase. Perhaps they can do the same for your revision A MacBook Core Duo.

 

[nuclearwinter]

My issues started about 8 months ago. I called Apple around 6 months ago and they told me to do the following before they could diagnose the issue as a hardware failure. Here's what I did in my futile attempts to resolve the issue, as previously stated by Losium:

1. Reset PRAM
2. Reset SMC
3. Recalibrate the battery (as per Apple support documention)
4. Zero the HD and reinstall (yes, I was desperate)

The fifth step was to simply give up and call Apple a second time. At which point they immediately admitted it was a hardware failure and that they would send me a new battery.

SO, if you have the same problem, don't bother going through the steps I just listed. Call Apple.