Battery service already?

[SteveManila1960]

I have an iPhone 8 which I purchased new 6 months ago. Battery health just dropped to 93% and I am already getting the 'service ' notification that the battery is significantly degraded. Surely that can't be right? I switched the phone off and on again in case it was a glitch but nothing changed.

Coconut Battery reports the battery health as 90% and cycle count 197 which should still be easily good enough not to trigger the service indicator.

Thoughts?

 

[JCCL]

Probably, since the iPhone 8 hasn't been produced in a while as far as I'm aware, this was sitting in a warehouse somewhere for a while, and maybe the battery degraded during that time (battery degrades even if not on use).

Since it is 6 months old, I'd take it to Apple for warranty. They'll replace if faulty and will also try to verify if there is anything that could be causing the situation.

 

[BugeyeSTI]

Sounds like a defective battery. Apple will replace it under warranty especially if the "service" notification came on at 93% capacity.. They should be able to replace it in about an hour in store with an appointment..

 

[SteveManila1960]

Well I didn't buy from Apple unfortunately it was a third party retailer in the Philippines. I do agree that the battery is shot Coconut Battery says it is more than 3 years old and my wife corrected me I have been using the phone for at least 10 months. So it is either battery replacement or buy a new SE (I like small form factor and home button).

 

[chrfr]

Well I didn't buy from Apple unfortunately it was a third party retailer in the Philippines. I do agree that the battery is shot Coconut Battery says it is more than 3 years old and my wife corrected me I have been using the phone for at least 10 months. So it is either battery replacement or buy a new SE (I like small form factor and home button).

Did you verify if Apple shows the phone as under warranty? https://checkcoverage.apple.com if you bought it from a 3rd party authorized retailer it may be under Apple warranty, but the phone likely was manufactured several years before you bought it.
Regardless, it’s worth replacing the battery with a genuine one from Apple.

 

[SteveManila1960]

Coconut Battery indicates phone was manufactured in July 2018 and the battery is circa the same date so I assume the original fit. I will give it a shot to verify the warranty just for the hell of it but I know what the answer will be. I charged the phone to 100% last night at 11pm and since then light use in Gmail, WhatsApp (including a video call), phone calls and texts. It is now 5pm and still have 31% maybe I will stick with it for a while until I actually see issues manifesting. I do feel more inclined to use this as an excuse to buy a new SE