Beats Fit Pro and Device List, AppleCare

[decypher44]

The BFP are me first Beats product. I was thinking of getting AppleCare for them. I went into “My Device” list, and they don’t show up. All of my other Apple Products are there. Then I tried the Apple Support app, and they aren’t there, either. So then I went to the AppleCare site to try there, but it doesn’t see any Beats products.

I connected them to my iPhone, iPad and iMac the other day, so I figured they’d show up in my profile/account, but they aren’t there. The only place they show up is in “Find My”.

Are these treated differently than Apple-branded products (I know Apple owns Beats)

What am I missing or doing wrong? I know when I find out, I’ll be doing a huge face palm 🤦‍♂️


Thanks!

 

[johntw]

You can still add AppleCare+ to them via Settings, Bluetooth, Beats Fit Pro and Apple Website and Support App. They don’t show up in my Support app but you can always look them up via Serial Number

 

[decypher44]

You can still add AppleCare+ to them via Settings, Bluetooth, Beats Fit Pro and Apple Website and Support App. They don’t show up in my Support app but you can always look them up via Serial Number

Thank you! Do you know why they don’t show up in My Devices? Is it just because they are Beats?

 

[mikegoldnj]

The BFP are me first Beats product. I was thinking of getting AppleCare for them. I went into “My Device” list, and they don’t show up. All of my other Apple Products are there. Then I tried the Apple Support app, and they aren’t there, either. So then I went to the AppleCare site to try there, but it doesn’t see any Beats products.

I connected them to my iPhone, iPad and iMac the other day, so I figured they’d show up in my profile/account, but they aren’t there. The only place they show up is in “Find My”.

Are these treated differently than Apple-branded products (I know Apple owns Beats)

What am I missing or doing wrong? I know when I find out, I’ll be doing a huge face palm


Thanks!

My Support

mysupport.apple.com

 

[johntw]

Thank you! Do you know why they don’t show up in My Devices? Is it just because they are Beats?

Correct.

 

[BD1]

My new Beats Fit Pros show up in My Devices in Find My app.

 

[decypher44]

My new Beats Fit Pros show up in My Devices in Find My app.

Yep. That’s the only place I can see them (other than bluetooth).

 

[clayhalo]

I only see my Beats Fit Pro ear buds on Find My on my new MacBook Pro. or in iCloud. I don't see them in my list of devices on my iPhone or iPad.

I was told that Beats are Apple devices--Apple owns Beats and you can get AppleCare for Beats devices. That said, I just spent an hour on the phone with AppleCare trying to figure out why they're not in the list of Apple devices, but I have to call back tomorrow to speak with a supervisor.