yeah Best Buy doesn’t do a good job with open box. When I bought my MacBook Pro from them, it wasn’t cleaned at all. The sales manager scolded the geek squad and turned it into huge ordeal. I wasn’t trying to get anyone fired. But he said apparently it happens all the time and it’s really frustrating because it affects a sale for them since the consumer gets annoyed. I took it because I got a great deal (with the 3 years applecare) and my OCD took care of the cleaning. However, headphones are a different story.