Hey everybody, I am trying to find the best way to get in contact with apple via email. Basically, they want me to send my Rev. A Macbook in for a 4th repair in just over a year. This computer has had a long list of hardware problems and repairs with the most recent being two weeks ago for a bad ram module. (actually that one is a long story because that is the second time that module needed replacing...a day earlier a genius replaced a "bad stick" with one that was even worse...and it went bad within 8 hours.) This time, the macbook went to sleep randomly while using safari. This forced me to do a hard power down. Now, whenever I try and turn it on, I get a superdrive noise and a sleep light. Nothing else. The Applecare rep told me it was a hardware issue and now wants me to send it in agian for a "special repair" where the tech will run extra steps and call me to make sure the issue is resolved. Yeah, thats fine, but thats another 5-7 + days without a computer.
To sum it all up, I am sick of all the repairs on my Rev. A model, and I don't really think it's unreasonable to request a new one, which seems to have far less hardware issues. So, I wrote Apple a letter explaining in detail each repair, and that I am very dissatisfied. Where is the best place to send this? I know apple has a contact link on their site for email, but I have also heard of emails being sent to sjobs@apple.com and getting better results.
Thanks in advance for the help.
To sum it all up, I am sick of all the repairs on my Rev. A model, and I don't really think it's unreasonable to request a new one, which seems to have far less hardware issues. So, I wrote Apple a letter explaining in detail each repair, and that I am very dissatisfied. Where is the best place to send this? I know apple has a contact link on their site for email, but I have also heard of emails being sent to sjobs@apple.com and getting better results.
Thanks in advance for the help.
