iPhone Beta App reporting fatigue

[ahmede]

Looking at the small number of posts by Beta testers / reporters of a major release of Apple software , compared to previous versions of iOS , Mac , TvOS ( iOS 12 etc ) it eould seem that user fatigue / frustration is setting in.

Beta testers / reporters seems to be throwing in the towel with Apple taking this long to fix major bugs in iOS 13 / Watch OS etc.

 

[zorinlynx]

I think it's just more that the last dozen betas or so haven't been interesting or really brought any new features to the table.

We're entering the mature/stable period of iOS 13 so there aren't going to be many more changes. I'm not even bothering with betas anymore as all the issues I've had have been fixed and haven't heard of any new features or interesting stuff in the current betas. Why waste my time on them?

Not only that but my phone performs better if I'm not installing OS updates all the time. Installing updates clears caches and reduces performance for a bit until those caches get rebuilt.

 

[4492865]

Looking at the small number of posts by Beta testers / reporters of a major release of Apple software , compared to previous versions of iOS , Mac , TvOS ( iOS 12 etc ) it eould seem that user fatigue / frustration is setting in.

Beta testers / reporters seems to be throwing in the towel with Apple taking this long to fix major bugs in iOS 13 / Watch OS etc.

People still report bugs? Gave up a long time on that. Apple’s software QI process is broken and I’m not here to do free testing for them. They’re also very arrogant in how they (don’t) respond, so no thank you. I never had so many issues as with iOS 13.

 

[Puppuccino]

I’m not being a part of a public beta anymore. I want at least some acknowledgement of when my bug reports are dealt with or updated.

I don’t even need to have an actual message from an Apple engineer.

Just some kind of status to say we have fixed this now or in an upcoming release.

My bug reports stay unchanged for months. I’m testing software for free for a billion dollar company. Least they can do is update a bug report.

 

[Timothy Leo Crowley]

Hmm, I am not having any difficulties with IoS13 or Watch OS. Both are working brilliantly. I think the vast majority of people are thrilled with their devices and the software running them. I sure am.

 

[papbot]

Hmm, I am not having any difficulties with IoS13 or Watch OS. Both are working brilliantly. I think the vast majority of people are thrilled with their devices and the software running them. I sure am.

I definitely wasn’t thrilled until 13.3 was rolled out. My phone is on that, my iPad Pro is on the current beta of 13.3.1 which has pretty much fixed almost all of my significant issues. I hope it will be released for all soon. On the Feedback Assistant app for the beta software several of my reported issues still show open even though they’ve been fixed over the last couple builds. As long as they stay fixed I’m ok with that.

 

[zorinlynx]

I’m not being a part of a public beta anymore. I want at least some acknowledgement of when my bug reports are dealt with or updated.

I don’t even need to have an actual message from an Apple engineer.

Just some kind of status to say we have fixed this now or in an upcoming release.

My bug reports stay unchanged for months. I’m testing software for free for a billion dollar company. Least they can do is update a bug report.

This reminds me of that time I made a post wondering if other people's feedback was ignored like mine was, and someone actually responded rudely to my apparently unrealistically high expectations.

Feedback submissions ignored?

I've written up a few Feedback submissions from the betas over the past few weeks and not a single one has received a response, not even closed as duplicate. One in particular is an easily reproducible bug where some specific images in the Files app don't display thumbnails. The bug is still in...

forums.macrumors.com

 

[Puppuccino]

This reminds me of that time I made a post wondering if other people's feedback was ignored like mine was, and someone actually responded rudely to my apparently unrealistically high expectations.

Feedback submissions ignored?

I've written up a few Feedback submissions from the betas over the past few weeks and not a single one has received a response, not even closed as duplicate. One in particular is an easily reproducible bug where some specific images in the Files app don't display thumbnails. The bug is still in...

forums.macrumors.com

You’re right. It’s not about getting an actual written message, just something more obvious and proactive that shows they’re looking into what you’ve reported.

In the iOS 13 public betas I reported about 20 bugs and I didn’t see half of them updated at all from what I can remember.

What makes everything that extra but annoying is when it says fixed in a later version but doesn’t indicate which one so you have no idea what to look out for.

 

[IowaLynn]

Lack of accountability.

 

[Ipadfever]

You’re right. It’s not about getting an actual written message, just something more obvious and proactive that shows they’re looking into what you’ve reported.

In the iOS 13 public betas I reported about 20 bugs and I didn’t see half of them updated at all from what I can remember.

What makes everything that extra but annoying is when it says fixed in a later version but doesn’t indicate which one so you have no idea what to look out for.

What is even worse is when it’s addressed to be fixed in the update release but it doesn’t work. They must get clowns to test the fixes.