Beware using the Cards app

[kmark55]

I ordered a card on there as soon as I got the app. It was never delivered. So I reordered it, nothing again.

I decided to call Apple and I was given the runaround for an hour, before someone told me that they would have the post office email me in 5-10 days after they try to track down the cards, and if USPS can't find them, I'm screwed. Apple won't give me a refund.

I know the replies are all gonna be people saying they used the app with no problem, but there is no reasonable explanation for why this would have happened. I sent the cards to a regular house address, got a shipping email(with no tracking number), and that's it.

 

[MacDawg]

Yep, you are right, I used it and it was delivered fine

But sometimes things get lost in the mail
Not just from the iPhone app
Plenty of variables involved

 

[kmark55]

Yep, you are right, I used it and it was delivered fine

But sometimes things get lost in the mail
Not just from the iPhone app
Plenty of variables involved

Yeah, but 2 different cards, sent two weeks apart?

 

[Futhark]

Yeah, but 2 different cards, sent two weeks apart?

Did u get your address correct?

 

[kmark55]

Did u get your address correct?

That's just insulting.

 

[robdam1001]

Worked for me.

 

[Comeagain?]

That's just insulting.

But did you?

 

[SidewaysTakumi]

Wirelessly posted (Mozilla/5.0 (iPhone; CPU iPhone OS 5_0 like Mac OS X) AppleWebKit/534.46 (KHTML, like Gecko) Version/5.1 Mobile/9A334 Safari/7534.48.3)

I sent two last week and they both got there.

 

[biker74]

Sadly, as we all know, Apple customer service is appalling. Sadly, once it leaves them the buck is passed onto the courier / Royal Mail et al. As it is just a couple of cards I think you have indeed had it. If there is no tracking number you are kind of screwed.

 

[gentlefury]

Sadly, as we all know, Apple customer service is appalling. Sadly, once it leaves them the buck is passed onto the courier / Royal Mail et al. As it is just a couple of cards I think you have indeed had it. If there is no tracking number you are kind of screwed.

Are you serious? Apple customer service is the best I have ever experienced! I've ordered 3 books and 2 cards from apple print services, all were perfect. Sounds like user error.

 

[robdam1001]

sadly, as we all know, apple customer service is appalling.

troll

 

[kas23]

Maybe your accent is too thick.

Ooops! Wrong thread.

 

[PNutts]

That's just insulting.

A legitimate question. It's the easiest answer for two non-delivered cards to the same address.

 

[kmark55]

A legitimate question. It's the easiest answer for two non-delivered cards to the same address.

Think about it. If I spent an hour calling apple, reordered the card, and took the time to make this thread, don't you think I would have triple-checked the address by now?

 

[Kaenon]

I built a card last Monday, it was delivered today (8 days)
I built a card last Tuesday, it was delivered yesterday (6 days)

60 minutes apart (the two card destinations).

Both recipients LOVED the cards and said they were great quality!

I still haven't seen one

 

[PNutts]

Think about it. If I spent an hour calling apple, reordered the card, and took the time to make this thread, don't you think I would have triple-checked the address by now?

Since you asked, no. One address, 100% failure. My next guess is a postman (Newman, not Cliff) that has a garage full of mail.

 

[The General]

Worked for me.

 

[nomad01]

Sadly, as we all know, Apple customer service is appalling.

Do we all know this?

Had issues with ordering printed items from Apple in the past but they've always issued a replacement immediately.

I've had a photo book not arrive and a couple with bad printing. Apple refunded/replaced with no question.

 

[EgbertAttrick]

I, also, used the Cards app and the card was not received, nor was notification of delivery sent to me. I'm interested in getting a refund, but can find no place to request one. Is calling customer service my only option? I would like a refund on principle, but is waiting on hold forever worth $3?

 

[shortcrust]

Did u get your address correct?

That's just insulting.

Annoying? Maybe. Insulting? No more so than "where do you last have it" or "try retracing your steps".

 

[Mr.C]

Slightly off topic but I find it baffling this app is neither universal nor available as a separate version for the iPad.

 

[Futhark]

That's just insulting.

I'm a postman ! I've seen some ridiculous mistakes made in the past

 

[kjs862]

i just made a card, and will be ordering it tomorrow. hope my mailman doesn't get lost with it!