I have an 2021 Kia Seltos Ex SUV. 7,000 miles on it. Purchased last June. I am having so many issues with my phone staying connected to apple car play. Of course apple says its Kia's problem and Kia says its Apples problem so I am getting nowhere. I am 99.9% sure its the car, but I just want to come here just incase.
Problem:
Connect iPhone to apple carplay. Disconnects. Reconnects. Disconnects. Reconnects. Randomly. No set time frame. It could happen once every 2 minutes or once every 20 minutes. It never has a patters. Sometimes it does not reconnect and just sits there until I unplug and replug the lightning cable. I am very frustrated because I miss turns using navigation, my phone is constantly vibrating with the disconnect/reconnect scenario and im tired of not being able to enjoy my music. I am worried that this is going to break my phone with the disconnection issues. Kias only solution was that I purchase a $70 kia branded lightning cable, I did, because my frustration was 10/10. Guess what happened ? Nothing, still disconnected/reconnected. Returned. They said their machine said that the car is fine, but clearly something is wrong.
All apps (besides navigation or music) are closed. All apps closed prior to connection to car.
Restart phone prior to getting into car.
Start car with USB plugged in.
Start car and then plug USB in.
Restored my phone to factory new.
Bought new apple branded lightning cable.
Bought 3rd party lightening cable.
Reset head unit in car to factory settings.
Apple replaced my phone under warranty after only two months thinking it could be charging port (It wasn't)
The frustration is real, i've googled and have no really come up with much. It seems to be getting WORSE which leaves me to believe that it is that car USB itself and not the phone but i don't know. What am I suppose to do or say to get this issue resolved?
Problem:
Connect iPhone to apple carplay. Disconnects. Reconnects. Disconnects. Reconnects. Randomly. No set time frame. It could happen once every 2 minutes or once every 20 minutes. It never has a patters. Sometimes it does not reconnect and just sits there until I unplug and replug the lightning cable. I am very frustrated because I miss turns using navigation, my phone is constantly vibrating with the disconnect/reconnect scenario and im tired of not being able to enjoy my music. I am worried that this is going to break my phone with the disconnection issues. Kias only solution was that I purchase a $70 kia branded lightning cable, I did, because my frustration was 10/10. Guess what happened ? Nothing, still disconnected/reconnected. Returned. They said their machine said that the car is fine, but clearly something is wrong.
All apps (besides navigation or music) are closed. All apps closed prior to connection to car.
Restart phone prior to getting into car.
Start car with USB plugged in.
Start car and then plug USB in.
Restored my phone to factory new.
Bought new apple branded lightning cable.
Bought 3rd party lightening cable.
Reset head unit in car to factory settings.
Apple replaced my phone under warranty after only two months thinking it could be charging port (It wasn't)
The frustration is real, i've googled and have no really come up with much. It seems to be getting WORSE which leaves me to believe that it is that car USB itself and not the phone but i don't know. What am I suppose to do or say to get this issue resolved?