Become a MacRumors Supporter for $50/year with no ads, ability to filter front page stories, and private forums.

lxmeta

macrumors regular
Original poster
Dec 6, 2018
187
223
Austria
Guys,
Just got off the line with apple support (as usual very friendly and trying to help).
Back to the usual reinstall, before they will get the MBP back for "repair" (hey, it's pretty new!)
I am just doing a full new backup to be safe!

Since 11.2.2 (finally no BT related reboots any more) I am getting this Sleep transition timed out after 35 seconds while calling Quiesce/Sleep action callbacks error.
Now the fun part: The usual drill with apple on the phone, they (want to) run you through apple diagnostics (power button until startup options appear, cmd-d for diagnostics...). Since the brand new update, it starts "loading" the apple diagnostics, and then shuts down the MBP immediately! On a side note: after the panic I had to switch BT off/on to connect my mouse again!

Can anyone reproduce this? Getting into full shutdown on loading diagnostics is news to me!
Otherwise, the disk is clean, and it runs all kind of workloads maxing it out without any issues. I am pretty sure there is no RAM error or alike. They just may have screwed up something on the firmware with their new 3gb "patch".
 

Quackers

macrumors 68000
Sep 18, 2013
1,938
708
Manchester, UK
I can't help with the KP but I can confirm that since 11.2.2 on my M1 MBA diagnostics won't work.
It actually gets to the language screen and the language can be selected and OK can be clicked on but it just reboots and comes back to the same language selection screen. It does this over and over.
 
Last edited:
  • Like
Reactions: Psychbum

Psychbum

macrumors regular
Sep 18, 2012
222
50
Guys,
Just got off the line with apple support (as usual very friendly and trying to help).
Back to the usual reinstall, before they will get the MBP back for "repair" (hey, it's pretty new!)
I am just doing a full new backup to be safe!

Since 11.2.2 (finally no BT related reboots any more) I am getting this Sleep transition timed out after 35 seconds while calling Quiesce/Sleep action callbacks error.
Now the fun part: The usual drill with apple on the phone, they (want to) run you through apple diagnostics (power button until startup options appear, cmd-d for diagnostics...). Since the brand new update, it starts "loading" the apple diagnostics, and then shuts down the MBP immediately! On a side note: after the panic I had to switch BT off/on to connect my mouse again!

Can anyone reproduce this? Getting into full shutdown on loading diagnostics is news to me!
Otherwise, the disk is clean, and it runs all kind of workloads maxing it out without any issues. I am pretty sure there is no RAM error or alike. They just may have screwed up something on the firmware with their new 3gb "patch".
I cannot get into Diagnostics either!

EDIT (further explanation) - I can load into diagnostics and get as far as language selection. But everytime I select OK, it reboots into diagnostics and is a never ending reload cycle!

--- Have sent a feedback sheet on this too.---
 
Last edited:

lxmeta

macrumors regular
Original poster
Dec 6, 2018
187
223
Austria
Quick update, also related to the responses. I did a fresh install to 11.2.1, and was able to get into diagnostics, but only with a reboot after pressing cmd-d. Diagnostics worked, but only after attaching a USB-ETH adapter. No result

Updated to 11.2.2 again and managed to get into diagnostics again. Same funny process that goes through a reboot.
Diagnostics now returned a PPP007, claiming that it can't test my power adapter (Gigabyte eGPU with plenty of output).
Rerunning diagnostics without power attached keeps the PPP007 error...

The funny part: after rebooting, my USB-ETH adapter is not recognised any more.

I think that Apple put in a quite complex logic, remembering some funny states in firmware, trying to solve the Satechy TB Dock issue they had...
 

Quackers

macrumors 68000
Sep 18, 2013
1,938
708
Manchester, UK
I'm susrprised diagnostics ran as I'm sure I read that it needs the Apple charger attached to run :(
Maybe any power adaptor will do but it can only test the Apple one?
 

Quackers

macrumors 68000
Sep 18, 2013
1,938
708
Manchester, UK
Nope, I can't get diagnostics to run at all.
I've tried with my Caldigit TS3+ plugged in and I've just tried again with the Apple charger plugged in on its own.
It gets to the language selection window and I can select the language and click on OK and it just reboots back to the same language screen, over an over again.
I even tried the "reboot to diagnsotics" option and it just goes the same way.
 

Psychbum

macrumors regular
Sep 18, 2012
222
50
Just updated to BS 11.3, ran diagnostics got past the language screen.
now it’s stuck on checking your Mac… no progress!

so some sort of fix but I can’t get it to run for some odd reason.

anybody else?
 
  • Like
Reactions: a_j9

Quackers

macrumors 68000
Sep 18, 2013
1,938
708
Manchester, UK
Just updated to BS 11.3, ran diagnostics got past the language screen.
now it’s stuck on checking your Mac… no progress!

so some sort of fix but I can’t get it to run for some odd reason.

anybody else?
I haven't tried yet. I only just updated and am sorting one or two oddities out.
Will get back to you.
 

Quackers

macrumors 68000
Sep 18, 2013
1,938
708
Manchester, UK
Just updated to BS 11.3, ran diagnostics got past the language screen.
now it’s stuck on checking your Mac… no progress!

so some sort of fix but I can’t get it to run for some odd reason.

anybody else?
I just tried diagnostics and it ran although it is different to how it was previously.
It checked the internet connection then offered a choice between running offline or running it and sending hardware info to Apple.
I selected the latter and it then downloaded the diagnostics software and ran.
It found 3 errors.
PPP007 - there may be a problem with your power adaptor - power adaptor not tested
NDR005 & NDR006 - there may be a problem with your trackpad.
The last two tell me to contact Apple or visit an Apple store.
Interestingly that's the error they told me to send my original M1 MBP back for, even though I didn't detect any problem.
I'll leave it a while this time and see if anything more obvious develops.
I do have Applecare+ so it shouldn't be a problem for me if anything develops.
 

Psychbum

macrumors regular
Sep 18, 2012
222
50
I just tried diagnostics and it ran although it is different to how it was previously.
It checked the internet connection then offered a choice between running offline or running it and sending hardware info to Apple.
I selected the latter and it then downloaded the diagnostics software and ran.
It found 3 errors.
PPP007 - there may be a problem with your power adaptor - power adaptor not tested
NDR005 & NDR006 - there may be a problem with your trackpad.
The last two tell me to contact Apple or visit an Apple store.
Interestingly that's the error they told me to send my original M1 MBP back for, even though I didn't detect any problem.
I'll leave it a while this time and see if anything more obvious develops.
I do have Applecare+ so it shouldn't be a problem for me if anything develops.
Very interesting, Thanks for checking on you M1 Air. On my M1 Pro I cannot get it to start running. It gets to the progress bar, says checking your Mac and says 1 minute remaining but nothing happens!

Very strange!
 
  • Like
Reactions: Quackers

Quackers

macrumors 68000
Sep 18, 2013
1,938
708
Manchester, UK
Very interesting, Thanks for checking on you M1 Air. On my M1 Pro I cannot get it to start running. It gets to the progress bar, says checking your Mac and says 1 minute remaining but nothing happens!

Very strange!
Yes it is peculiar.
 
Last edited:

a_j9

macrumors newbie
May 9, 2021
1
1
Yes it is perculiar.
when will apple solve this issue with software update? I think some macs have some hardware issue.(freezing before diagnostics test could run)
Apple is replacing my MBA M1 when i told this issue to them.
 
  • Like
Reactions: Quackers
Register on MacRumors! This sidebar will go away, and you'll see fewer ads.