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ian87w

macrumors G3
Original poster
Feb 22, 2020
8,704
12,638
Indonesia
Just stumbled upon this on Youtube.

What do you guys think? The reason I'm asking is that I'm really interested in the M1 Macbook due to its thermal and battery life. However, there's no Apple store in my country, so support for issues that bricks the device is going to be PITA. I'm just baffled how can there be issues like this in Apple machines, considering they have limited configurations.
 
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steve62388

macrumors 68040
Apr 23, 2013
3,100
1,962
That’s true, but that’s not my point.

For all sorts of reasons you could end up with a bricked machine. Just the same with a mobile phone or Windows laptop. You pay your money and take your chances. Is it a widespread issue? No, it doesn’t appear to be at this stage.
 

leman

macrumors Core
Oct 14, 2008
19,494
19,632
I am allergic to Rossman and I don't want to waste my time watching his videos. Can someone summarize what he is ranting about this time?

@ian87w if you have no way to service a highly complex integrated machine like that, I don't think its a good idea to buy it. It's like buying a Tesla in a country without a service center — it will run beautifully until the day you have a problem. Then you are screwed.
 

tommiy

macrumors 6502
Dec 11, 2015
412
127
Yep i experienced that on a non T2 MBP with Catalina! Welcome to the world of Apple telling you to update, reminding you to date, then killing your machine with that update and then asking for $700 to repair what they did to your machine. This is now over a year and still going.
 

ian87w

macrumors G3
Original poster
Feb 22, 2020
8,704
12,638
Indonesia
Yep i experienced that on a non T2 MBP with Catalina! Welcome to the world of Apple telling you to update, reminding you to date, then killing your machine with that update and then asking for $700 to repair what they did to your machine. This is now over a year and still going.
Which specific Mac that you have, and what's the issue? From the video, he said the device cannot charge nor boot, but he didn't show any example, so I'm curious.
 

ian87w

macrumors G3
Original poster
Feb 22, 2020
8,704
12,638
Indonesia
For all sorts of reasons you could end up with a bricked machine. Just the same with a mobile phone or Windows laptop. You pay your money and take your chances. Is it a widespread issue? No, it doesn’t appear to be at this stage.
Did Apple ever have an official statement about this?
 

Monotremata

macrumors 6502
Apr 11, 2019
369
217
Fontana, CA
More than likely its fine print buried in an EULA somewhere. EVERY tech product carries this risk with it and no one can guarantee its going to be 100% trouble free. Hell all it takes is a nice dip in the power for something to get glitched and there goes your laptop/phone/tablet/etc.. Its not the manufacturers fault in those cases.
 

tommiy

macrumors 6502
Dec 11, 2015
412
127
@ian87w 2017 4 port MBP that ended up dead from the update. No signs of life at all. It would not charge, was stuck at 5v and was just black screen. Worked perfectly before the upgrade. Apple response was $700 to replace the logic board as it failed during upgrade and obviously had nothing to do with the upgrade. As far as I am aware Apple never acknowledged any problem with what they were doing. The threads here on killing macs are on apple community forums as well. After that deabcle i decided that I was not upgrading any more unless the upgrade had advantages for myself. My board was returned wit 10.15.1 and thats where it is today. I watched the subsequent updates break external monitors and docks and while I have external monitor issues I have work arounds to make a Mac work because by nature it just does not any more. Personally I'm not game to try Apple upgrades any longer just because they push a red badge given the understanding that pressing accept can cost me $700.
 

ian87w

macrumors G3
Original poster
Feb 22, 2020
8,704
12,638
Indonesia
More than likely its fine print buried in an EULA somewhere. EVERY tech product carries this risk with it and no one can guarantee its going to be 100% trouble free. Hell all it takes is a nice dip in the power for something to get glitched and there goes your laptop/phone/tablet/etc.. Its not the manufacturers fault in those cases.
I believe if a software update from the manufacturer bricks the device they made, they are responsible.
 
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ian87w

macrumors G3
Original poster
Feb 22, 2020
8,704
12,638
Indonesia
@ian87w 2017 4 port MBP that ended up dead from the update. No signs of life at all. It would not charge, was stuck at 5v and was just black screen. Worked perfectly before the upgrade. Apple response was $700 to replace the logic board as it failed during upgrade and obviously had nothing to do with the upgrade. As far as I am aware Apple never acknowledged any problem with what they were doing. The threads here on killing macs are on apple community forums as well. After that deabcle i decided that I was not upgrading any more unless the upgrade had advantages for myself. My board was returned wit 10.15.1 and thats where it is today. I watched the subsequent updates break external monitors and docks and while I have external monitor issues I have work arounds to make a Mac work because by nature it just does not any more. Personally I'm not game to try Apple upgrades any longer just because they push a red badge given the understanding that pressing accept can cost me $700.
So did you end up having to pay $700 to get your MBP revived? That sucks. :(
 

tommiy

macrumors 6502
Dec 11, 2015
412
127
I used Australian Consumer Protection laws to get it replaced free of charge. Due to the cost of Apples devices, the law here provides a 2-year warranty irrespective of the supplier's stated period. However, this only applies in Australia and there are many in the Apple Community forums that had to pay Apple to replace the board. Many others reverted to purchasing the BIOS override chip from somewhere that plugs into a socket and costs somewhere less than $100, and others took it to 3rd party to get the existing chip replaced. A lot of the threads are on these forums. I've not seen any instance where Apple agreed that they would repair at their cost for machines out of warranty. Of course, Apple board replacements are refurbished and only have a 3-month warranty. Hence, I simply stopped upgrading at that point because the risk of $700 versus the features being provided did not balance out. I can not get $700 worth of value out of emoticons. So, after suffering this once, the question is, is there value in Big Sur given that it seems to be doing the exact same thing as Catalina? Do I feel lucky? And in current times, if you depend upon your device, can you afford to go without it for a while at a cost of $700.
 
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