Blu Ray Network Error Settings

[eekahil]

Hi- I hope I can explain the situation properly - seemingly several places with several potential issues that I do't know where along the line the problem is.
Short version is that my Blu Ray suddenly stopped connecting to internet .

Network settings does not show my WiFi network name (though the other networks I see via my laptop, phone etc do show up).
No matter how many times I try to scan for network or manually set up with SSID and password, I still get "unable to connect, check settings".

I was finally able to establish a connection when I plugged Ethernet directly into Blu Ray but never wirelessly.

My setup includes:
TV
Airport Extreme
Apple TV
Arris Surfboard
Panasonic Blu Ray

ISP: TWC , now Spectrum

Internet only, no cable tv service.

I've dealt with tech support both my provider and with panasonic but have gotten nowhere. Presumably they are just bots because they never really address the questions.

At Arris site event logs show many "critical" "error" messages with details like "Missing BP configuration" , "Resetting the cable modem" and so on and but I don't know how to interpret the information enough to try correcting , nor what service tech I should be talking to.
Attached are a couple of shots of the event logs in case that's helpful.
Let me know whether I should include other data.


Any guidance would be gratefully received.

 

[satcomer]

The modem is having a hard time with the clock server at the ISP! How old is the modem? I ask because lately many ISPs are changing from DOCSIS 2.0 to 3.0 or 3.1 and you modem might have to be updated to newer model!

 

[eekahil]

Wow - good information. The modem is about 2-3 years old. I wonder whether this has to do with my ISP's (TWC, now Spectrum) merger because things worked fine until about the time the change took place .
I'm going to look into DOCSIS because it seems like something that could happen again and affect other parts of my setup. Would that account for the frequent slowdowns, loss of connection and such?
Thank you!

 

[satcomer]

Wow - good information. The modem is about 2-3 years old. I wonder whether this has to do with my ISP's (TWC, now Spectrum) merger because things worked fine until about the time the change took place .
I'm going to look into DOCSIS because it seems like something that could happen again and affect other parts of my setup. Would that account for the frequent slowdowns, loss of connection and such?
Thank you!

Look at the Compatible devices section in your ISPs web site login pages!