Since late august, bluetooth audio cuts off on ALL bluetooth devices, only on mi Iphone X and ONLY in my home, elsewhere is fine.
I got my iPhone replaced at the apple store three times and it stays the same. I need help i don’t know what to do, it doesn’t happen to any other device in my home, we also have an iPhone 8 with almost identical internals and no issues at all. I rely on bluetooth audio 10-12hrs a day and I cannot get away using cable (airpods pro or the phone needs to charge).
I spent 1000€ on this phone a year and a half ago and it got replaced two months ago and I don’t want/don’t have money to spend on a new iphone given that this one is still super capable and the screen is really good which I care a lot about.
I also talked with apple for two months and they got bluetooth logging reports to send it to engineering and they concluded it was an interference at the end user’s environment and they couldn’t give me any solution, but they weren’t able to tell me why that supposed interference affects only on this iPhone and no other devices. If it was a 2,4ghz interference that could intercept with the bluetooth signal it would affect other devices too...
I also offered to pay the replacement value difference for an iPhone XS (according to apple’s website only 10€) as that would probably solve the issue but they refused.
There has to be a viable solution
Video showing the issue attached, it is cropped in but the audio shows it
I got my iPhone replaced at the apple store three times and it stays the same. I need help i don’t know what to do, it doesn’t happen to any other device in my home, we also have an iPhone 8 with almost identical internals and no issues at all. I rely on bluetooth audio 10-12hrs a day and I cannot get away using cable (airpods pro or the phone needs to charge).
I spent 1000€ on this phone a year and a half ago and it got replaced two months ago and I don’t want/don’t have money to spend on a new iphone given that this one is still super capable and the screen is really good which I care a lot about.
I also talked with apple for two months and they got bluetooth logging reports to send it to engineering and they concluded it was an interference at the end user’s environment and they couldn’t give me any solution, but they weren’t able to tell me why that supposed interference affects only on this iPhone and no other devices. If it was a 2,4ghz interference that could intercept with the bluetooth signal it would affect other devices too...
I also offered to pay the replacement value difference for an iPhone XS (according to apple’s website only 10€) as that would probably solve the issue but they refused.
There has to be a viable solution
Video showing the issue attached, it is cropped in but the audio shows it