Bluetooth frozen

[graley]

i have a 6 month old Macbook pro.
I use a bluetooth mouse. My stiff fingers make the track pad awkward.
After waking from sleep, lid closed, the mouse is frozen.
I tried blutooth menu module reset from the menu bar. No go.
I tried to find bluetooth plist in library, to trash it. But could not find it.
Only a restart fixes it. Most annoying.
Btw, track pad always works.
Running latest Sierra.
Any ideas welcome

 

[Taz Mangus]

i have a 6 month old Macbook pro.
I use a bluetooth mouse. My stiff fingers make the track pad awkward.
After waking from sleep, lid closed, the mouse is frozen.
I tried blutooth menu module reset from the menu bar. No go.
I tried to find bluetooth plist in library, to trash it. But could not find it.
Only a restart fixes it. Most annoying.
Btw, track pad always works.
Running latest Sierra.
Any ideas welcome

What kind of mouse are you using? Has the issue been happen since you got the computer?

Maybe a look in the console logs to see there are any messsges related to Bluetooth.

Since the computer is so new, when all else fails a call to Apple Care might be in order.

 

[graley]

i have a 6 month old Macbook pro.
I use a bluetooth mouse. My stiff fingers make the track pad awkward.
After waking from sleep, lid closed, the mouse is frozen.
I tried blutooth menu module reset from the menu bar. No go.
I tried to find bluetooth plist in library, to trash it. But could not find it.
Only a restart fixes it. Most annoying.
Btw, track pad always works.
Running latest Sierra.
Any ideas welcome

[doublepost=1500088276][/doublepost]The mouse is two yeras old. A magic mouse i hink it is called
I have replaced batteries.
I will try console
Have tried Apple care. No fix available. They are sending query to engineering in Singapore.
I hoped someone here might know. At times Singapore does not reply.