Bluetooth keyboard not working correctly

[BrandoFiasco]

My boss' 2012 iMac is on 10.10.3

His bluetooth keyboard is not responding correctly to the function keys (e.g. volume, dashboard, brightness, etc.) In addition, the 'Use all F1, F2, etc. keys as standard keys' is missing in the keyboard settings under System Preferences.

When I plugin my wired keyboard all the keys work as expected, which leads me to think its a bluetooth driver issue. Is there a file I can replace or somehow fix this? Thanks!

 

[jbarley]

Is this a 3rd party BT keyboard?
In my experience the keyboard pref pane only shows correctly when using an Apple keyboard.

 

[BrandoFiasco]

Is this a 3rd party BT keyboard?
In my experience the keyboard pref pane only shows correctly when using an Apple keyboard.

No its an Apple keyboard

 

[fhall1]

You've tried new batteries?

 

[BrandoFiasco]

You've tried new batteries?

Yea i tried that. Still wouldnt explain the missing function check box in system preferences though.

 

[BrandoFiasco]

I did an install over the current install and that fixed the issues. I'm always weary of doing that but it worked perfectly.

 

[BrandoFiasco]

It now stopped again on 10.10.3, i tried updating it to 10.10.4 but even after the update it still just ceases. Any help is appreciated.

 

[jbarley]

It now stopped again on 10.10.3, i tried updating it to 10.10.4 but even after the update it still just ceases. Any help is appreciated.

Is your Boss using any USB3 equipment? I ask because there are many reports of problems between BT and USB3.

 

[BrandoFiasco]

Is your Boss using any USB3 equipment? I ask because there are many reports of problems between BT and USB3.

No he's not, its literally just the iMac and his keyboard nothing fancy. Its so frustrating!

 

[Taz Mangus]

It now stopped again on 10.10.3, i tried updating it to 10.10.4 but even after the update it still just ceases. Any help is appreciated.

Create a new user account, reboot and login to the new user account. Does the issue happen in the new user account?

 

[BrandoFiasco]

Create a new user account, reboot and login to the new user account. Does the issue happen in the new user account?

Ugh. I tried this, its almost worse, it goes to sleep and then wont wake up at all, not even to wired mouse clicks. Im thinking I should do a clean install and then migrate the apps and files over, but not the settings...see if that works.

 

[barbu]

I did an install over the current install and that fixed the issues. I'm always weary of doing that but it worked perfectly.

wary ;-)

Ugh. I tried this, its almost worse, it goes to sleep and then wont wake up at all, not even to wired mouse clicks. Im thinking I should do a clean install and then migrate the apps and files over, but not the settings...see if that works.

I imagine you have tried un-pairing/re-pairing? Have you tried it with a different machine? What if you plug in a standard USB keyboard, does it appear then?

 

[BrandoFiasco]

wary ;-)



I imagine you have tried un-pairing/re-pairing? Have you tried it with a different machine? What if you plug in a standard USB keyboard, does it appear then?

ha! Thanks for the correction. Yea I did try on a different machine, and usb keyboard works fine immediately. I just installed 10.10.5 over it, lets see if that helps at all...