bought a used ipad

[tbluhp]

I bought a used ipad wifi and 3g from a seller on amazon for when I go into settings then cellular data it is asking me for a email and password I never singed up for the 3g service maybe the old owner did. Called up apple they told me to contact att. When called up att they had a conference call with apple and was told to restore in itunes so I did and still same problem. Please help.

 

[iFerd]

Did you restore it as a new device?

 

[tbluhp]

Did you restore it as a new device?

yes I did

 

[nixiemaiden]

Maybe it is attached to the sim card. What happens if you take the sim card out?

 

[tbluhp]

Maybe it is attached to the sim card. What happens if you take the sim card out?

It is grayed out saying no sim.

I think i need a new sim how can i get a Free one?

 

[mrathee]

It is grayed out saying no sim.

Check to see if there is a sim actually in the slot. If not, then get a sim, insert it, and restore. Maybe it is having an issues because it HAD an account and the sim was removed by the previous owner without deactivating cellular data.

 

[tbluhp]

Check to see if there is a sim actually in the slot. If not, then get a sim, insert it, and restore. Maybe it is having an issues because it HAD an account and the sim was removed by the previous owner without deactivating cellular data.

Yes the sim was in there

 

[nixiemaiden]

go to the at&t store or apple store and see if they will let you trade?

 

[tbluhp]

go to the at&t store or apple store and see if they will let you trade?

I dont want to spend $25 in eBay what do I search for?

 

[melman101]

Just wondering why you posted a completely new thread when you already asked about this in this thread, with no responses from you.

https://forums.macrumors.com/threads/1011119/

 

[gatearray]

Go to the Genius Bar at the Apple Store and they will just give you a new micro-sim for your iPad.

 

[mrathee]

Check to see if there is a sim actually in the slot. If not, then get a sim, insert it, and restore. Maybe it is having an issues because it HAD an account and the sim was removed by the previous owner without deactivating cellular data.

Yes the sim was in there

Get a new sim and replace it, then restore?

 

[bcaslis]

It is grayed out saying no sim.

I think i need a new sim how can i get a Free one?

You need a new microsim. Once it has been used for an account you can't use for another account. You need to go to an AT&T store to get one. It normally costs $15. Maybe you can get them to give it to you for free but don't count on it.

 

[Karnivore]

If you're a good AT&T customer they will give you a new SIM for free, just ask them nicely. Make sure to go to the corporate store, not authorized dealer.

 

[bcaslis]

If you're a good AT&T customer they will give you a new SIM for free, just ask them nicely. Make sure to go to the corporate store, not authorized dealer.

All depends on the store. I did that and the person in the store couldn't or wouldn't do that. They called support who eventually OKed a free sim but I have a family plan with three iPhones in addition to the iPad.