Bought new 24" iMac yesterday and its going back today

[ParishM]

bought a new 24" 2.8ghz iMac last night. came home and upgraded to Leopard with the enclosed DVD. upgrade took about 40 minutes and had no problems.

first complaint is entire screen has a yellowish tint/hue, tried 3 different calibrations and nothing helps. i connected it to my 24" Dell using the video out and told it to mirror display. all i can say is "Yuck"
the iMac looks like crap compared to the Dell.

second complaint is it's no faster than my 2.5yr old Dual 2.3 Power mac G5. in fact some things i would say are slower.

all in all not happy after spending $2300





P....

 

[hankolerd]

sorry to hear you had a disappointing experience. maybe you will get to upgrade your macpro to a new one when they update them soon.

EDIT: I wonder if you don't notice a speed increase because your G5 processor were made with 64-bit in mind, and then intel processors before the penryn, were made with 16-bit in mind...

 

[Mindflux]

Sorry to hear. Hope they don't hit you with a restocking fee.

 

[ParishM]

they can charge all the restocking fees they want, all that will accomplish is a credit card dispute with Amex and i assure you they won't win !

i don't play those childish BS games !





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[Mindflux]

they can charge all the restocking fees they want, all that will accomplish is a credit card dispute with Amex and i assure you they won't win !

i don't play those childish BS games !





P....

When you signed for the product you voluntarily agreed to all fees associated with Apple products, including restocking fees. As much as restocking fees suck, you should have read the fine print.

 

[je1ani]

I must be one really lucky guy as i've had 0 problems.. and I here alot about the 24" iMacs..

 

[GimmeSlack12]

The yellow screen alone is reason to take it back. No doubt.
But how are you comparing if its faster or not? Please don't say through the Finder operations.

 

[ParishM]

When you signed for the product you voluntarily agreed to all fees associated with Apple products, including restocking fees. As much as restocking fees suck, you should have read the fine print.

unbelievable, there has to be a troll in every forum.

what are you the house lawyer ? get a life !

do you think Amex gives a rats a** about their fine print ?
i was sold a defective product is all Amex needs to hear.

i have backed Apple into a corner more than once over the years with some of their ridiculous policies and have always come out on top !!!




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[Mindflux]

unbelievable, there has to be a troll in every forum.

what are you the house lawyer ? get a life !



P....

And there's always someone out there willing to lie to their creditor that they 'knew nothing about a restocking fee' in order to save face.

 

[GimmeSlack12]

And there's always someone out there willing to lie to their creditor that they 'knew nothing about a restocking fee' in order to save face.

To be honest you're just adding fuel to an unnecessary fire. So knock it off.
And I'll be the first to admit I play as dumb as they come when talking to banks, or creditors, or whoever the hell it is when it comes to having to pay stupid hidden fees.

 

[Mindflux]

To be honest you're just adding fuel to an unnecessary fire. So knock it off.
And I'll be the first to admit I play as dumb as they come when talking to banks, or creditors, or whoever the hell it is when it comes to having to pay stupid hidden fees.

Apple clearly states it, it's not hidden.

If they'll take it back defective without the restocking fee it is all non issue.

 

[FatSweatyBlldog]

i have backed Apple into a corner more than once over the years with some of their ridiculous policies and have always come out on top !!!

P....

Care to share some of your tales of victory over Apple and their ridiculous policies? You sound like you know what you're doing

 

[Leon Kowalski]

When you signed for the product you voluntarily agreed to all fees associated with Apple products, including restocking fees.

The restocking applies if a product is non-defective, but the buyer just changes his mind.

In the case of defective merchandise, Apple can print all the fine print they wish, but their printing press doesn't trump the Uniform Commercial Code (or its equivalent in other quasi-civilized lands). OTOH, Apple's 'policy' statements clearly do have their intended effect on those who have been spared the ravages of intelligence.

Only a moron would pay a "restocking fee" on damaged goods.

...even Apple (probably) doesn't "restock" busted stuff,

LK

 

[ParishM]

Care to share some of your tales of victory over Apple and their ridiculous policies? You sound like you know what you're doing

1. bought a G5 iMac a few yrs ago that had a bad logic board and hard drive failure within the first 3 months. Apple said that wasn't enough problems to warrant an exchange or replacement.
called Amex and 5 days later Apple agreed to a new iMac.

2. bought a new Powerbook Pro G4 2yrs ago that had a dead pixel and broken hinge in the first 2 months and touchpad problem the next month. Apple said send it in for repairs, I called Amex. 10 days later Apple agreed to a full refund.

3. bought a 30" ACD last year that had 1 dead red pixel. Apple said that's acceptable, Amex said it isn't. Apple offered exchange the next wk.


nothing is written in stone and Apple doesn't like dealing with disputes and legal problems.



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[Hello.there]

nothing is written in stone and Apple doesn't like dealing with disputes and legal problems.
P....

Congratulations on all those successes, and sympathies for your latest problem. I just find it curious, though, that you have persevered with Apple for so long when you seemingly have had no luck with their products and have been so unhappy with the manner in which they have dealt with you. I recently vowed never to buy from Dell again for similar reasons - and trust me, I won't buy from them again!

 

[ParishM]

Congratulations on all those successes, and sympathies for your latest problem. I just find it curious, though, that you have persevered with Apple for so long when you seemingly have had no luck with their products and have been so unhappy with the manner in which they have dealt with you. I recently vowed never to buy from Dell again for similar reasons - and trust me, I won't buy from them again!

because for the most part their products are awesome and i love OSX. all brands have some percentage of problems and i just got unlucky and got a few from Apple. all my other apple products are perfect.

 

[FatSweatyBlldog]

because for the most part their products are awesome and i love OSX. all brands have some percentage of problems and i just got unlucky and got a few from Apple. all my other apple products are perfect.

Very true. And, very lucky you're using Amex, I guess (perhaps all this falls within their purchase protection plan).

In any case, you'd likely be at the mercy of Apple in all those instances if you were using a "regular" credit card. That's reason enough to seek out an Amex card, though.

 

[Killyp]

sorry to hear you had a disappointing experience. maybe you will get to upgrade your macpro to a new one when they update them soon.

EDIT: I wonder if you don't notice a speed increase because your G5 processor were made with 64-bit in mind, and then intel processors before the penryn, were made with 16-bit in mind...

Nothing has been 16 bit for at least 15 years.

The current Intel CPUs are all 64 bit (bar the Core Duos, but the Core 2 Duos and anything in the MacPro/Xserve is 64 bit). Either way 64 bit doesn't make much difference for everyday tasks, it's only once you start using massive amounts of data that you're really going to see an improvement...

 

[HLdan]

I must be one really lucky guy as i've had 0 problems.. and I here alot about the 24" iMacs..

Make it two lucky guys, my iMac is great too. No weird coloring, no freezing and it's I had the same Dual 2.3 Ghz G5 as the OP and my iMac kicks the G5's butt in speed and Leopard just makes it all the better in terms of performance.

 

[Big-TDI-Guy]

To OP:

I've read about people experiencing slow performance on Leopard for a period of time (up to a day or so) after the first couple of boots. Something about Spotlight indexing the drive in the background. Also if you had Time Machine enabled, that too will draw down resources until it's completed the initial backup.

Did you experience the speed problems and yellow-tint issue with Tiger as the OS? Or did you just jump straight into Leopard before even testing this thing out? Any new OS is going to have quirks initially, I personally wouldn't expect the most fluid experience and top-notch speed in your situation. As for the yellow display - that sounds legitimate. I wouldn't like that either.

It seems you've exchanged a lot of products for "free". So if you don't mind, I'm going to blame you for the high prices of Apple products. Ok?

 

[HLdan]

1. bought a G5 iMac a few yrs ago that had a bad logic board and hard drive failure within the first 3 months. Apple said that wasn't enough problems to warrant an exchange or replacement.
called Amex and 5 days later Apple agreed to a new iMac.

2. bought a new Powerbook Pro G4 2yrs ago that had a dead pixel and broken hinge in the first 2 months and touchpad problem the next month. Apple said send it in for repairs, I called Amex. 10 days later Apple agreed to a full refund.

3. bought a 30" ACD last year that had 1 dead red pixel. Apple said that's acceptable, Amex said it isn't. Apple offered exchange the next wk.


nothing is written in stone and Apple doesn't like dealing with disputes and legal problems.



P....

Parish, I am really sorry to hear of your dismay's in your dealing with Apple products but at this point I have to question why do you keep buying Apple products? Try other computer manufacturers. Your argument starts to soften when you keep buying new Apple products but then you continually call Amex like you are calling the Feds on Apple or something.

 

[ParishM]

Parish, I am really sorry to hear of your dismay's in your dealing with Apple products but at this point I have to question why do you keep buying Apple products? Try other computer manufacturers. Your argument starts to soften when you keep buying new Apple products but then you continually call Amex like you are calling the Feds on Apple or something.

another Troll

you need to read the whole post before putting you foot in your mouth

look a few posts above

 

[ParishM]

i guess the yellow tint wouldn't be so bad to some people if they didn't have something to compare it to.

here are a few pics (reduced size for bandwidth) showing the Dell on the left and the 24" iMac on the right.

there is a definite yellow tint

 

[ParishM]

a couple more

 

[offwidafairies]

Who Reads The Fine Print

When you signed for the product you voluntarily agreed to all fees associated with Apple products, including restocking fees. As much as restocking fees suck, you should have read the fine print.

are you one of Apple's lawyers? I'm beginning to think there are a few Apple employees on this site...