Bought New Airpods - No Settings? Help

[BarneyR10]

So i just popped open my new airpods 1st gen.
I opened the lid and the airpods connected easily and music started playing. The issue that I'm having is that whenever I go into bluetooth and tap the "i" next to my airpods i only get the forget this device and disconnect options.
Nothing else comes up. I've tried turning my phone off and back on and I've tried resetting the airpods but no luck.
I even put the airpods to charge but same issue.

has anyone else had this problem? I've tried googling but I can't find anyone that has posted anything similar to my issue.
I have an iPhone XS running on iOS 12.3.1

I bought the airpods from a third party but they were brand new sealed.

 

[BarneyR10]

I also noticed that when i got into setting > general > about> on my iphone
i don't see airpods anywhere on there to check firmware. Did they sell me a fake pair of airpods?

they connect just like the real ones

 

[tekfranz]

Hello, I just noticed that when using AirPods with my MacBook Pro, if I walk out of range the MacBook Pro can no longer connect to them when I return to range.
Actually mo Audio works on the Mac at all after that.

I have to reset them to get them to connect again.

Is this normal. I tried all the normal stuff like removing them from Bluetooth Settings, closing and opening the lid etc....

 

[EDH667]

I also noticed that when i got into setting > general > about> on my iphone
i don't see airpods anywhere on there to check firmware. Did they sell me a fake pair of airpods?

they connect just like the real ones

These are the three different information windows I get when I connect my AirPods 2nd generation. Also have you checked the serial number from the box to verify it with the Apple Warranty Status https://checkcoverage.apple.com