Brand new macbook pro kernel panic...

[queshy]

Ok, just when I thought I got the perfect macbook pro...boom! I was running software update and while it was installing I closed the lid. 10 minutes later I opened up the lid and as it was finishing I plugged in a Lexar USB key. Kernel Panic happened instantly! I shut down the computer, everything seemed fine after. I decide to run the hardware test, and I get this error message:

4SNS/1/40000000: TGOD

I run the hardware test again and it finds no problems.

So, should I go back to the apple store?

 

[scaredpoet]

I would try reinstalling OS X first, and once that's completed and you've run all the updates again, try plugging the Lexar USB drive in one more time. If it doesn't crash, you should be okay. If it does, send it back in.

 

[queshy]

The Lexar USB drive works fine now...as does the rest of the computer. No error messages or kernel panics. I really don't feel like reinstalling the OS on a 2 hr old computer...is there anything else I could do to test for the problem? Thanks

 

[scaredpoet]

If it's working fine now, then I would say you've probably done all you can to test for it. I wouldn't worry about it unless it starts doing it again.

Most hardware-caused kernel panics are either random but very frequent, or they're very specific, and consistently repeatable based on certain programs you run or certain pieces or hardware you connect. So far, neither one is the case, so the kernel panic you experienced might just be a fluke.

 

[queshy]

yeah I was hoping that would be the case...I mean it was under very strange circumstances. There were like 75 mb of updates to install and right while it was installing it I closed the lid, the opened the lid and plugged it in right away. I've been doing all I can to repeat the error, but nothing crashes it. The computer is extremely stable. I'm just SO worried I have a defective machine, and I want it to be perfect. so if it was you, you would keep it?

I'm also worried about the fans...they sometimes go up to 4000 rpm. is that normal? the machine was quite noisy...

also, I'd love to get some more insight on the error message.

 

[scaredpoet]

I would look at it this way: you've got a year to shake out all the bugs; three if you have AppleCare (which it's not too late to get if you haven't gotten it already). If you give it plenty of use during that period and it doesn't kernel panic on you again without a clear cause, it's fine.

As for the error message: there's another thread on this site where users were getting the same error, but only the first time or first few times of running the hardware test. Unfortunately, there doesn't seem to be a definitive answer on what causes it. If it worries you, call Apple tech support and see what they say about it. If they authorize a swap, then go for it. Just be aware that you're in for Refurb Lottery, and you may end up swapping a practically-perfect MacBook Pro for a less perfect one. I REALLY wish Apple would fix their build quality issues.

As for the fans; they MAY be a cause for concern, especially if the environment you're in isn't so hot. Have you installed the iStat Pro widget? If so, what do your temperatures look like?

 

[Zel]

Hey hey! I've got the same crash!

Open the box, love my shiny new MBP... turn it on and stare dumbly at the screen for a few moments, as I dont know what to do with a mac...

Then software update pops up and asks to install about a dozen things (including 10.4.10)

I let it do all that and minimize it, then go on about Safari, installing firefox, etc.

I notice Software Update is bouncing like it is done and ready to reboot or something but I ignored it and plugged in an external HDD (USB2), the hdd was already powered on, and as soon as the usb went into the slot, BANG kernel panic.

I guess it has to do with half-installed 10.4.10 on both of our machines.

I used it the rest of the night with no problems related to the usb, harddrive or kernel. It mustve been a once-off thing.

 

[queshy]

Hey hey! I've got the same crash!

Open the box, love my shiny new MBP... turn it on and stare dumbly at the screen for a few moments, as I dont know what to do with a mac...

Then software update pops up and asks to install about a dozen things (including 10.4.10)

I let it do all that and minimize it, then go on about Safari, installing firefox, etc.

I notice Software Update is bouncing like it is done and ready to reboot or something but I ignored it and plugged in an external HDD (USB2), the hdd was already powered on, and as soon as the usb went into the slot, BANG kernel panic.

I guess it has to do with half-installed 10.4.10 on both of our machines.

I used it the rest of the night with no problems related to the usb, harddrive or kernel. It mustve been a once-off thing.

yup EXACT same thing happened to me. strange. did you do the hardware test?

also my fans are each going at 2000 rpm,,,,and i hear them...is that normal? thje machine isnt dead silent, but its audible.

 

[Jestered]

As far as fan speeds....

2000RPM is pretty much the minimum it is going to do. I can't really hear mine at all at this speed. 4000 is also normal. Mine have gone to 6000 before. It also seems that the fans kick on higher when the battery is recharging. At least it does on mine and I have seen others post the same thing.

 

[Zel]

yup EXACT same thing happened to me. strange. did you do the hardware test?

also my fans are each going at 2000 rpm,,,,and i hear them...is that normal? thje machine isnt dead silent, but its audible.

I did the hardware test included on the CD first thing out of the box. It ran for about two or three minutes and said no problems found. I had not booted the machine so I was too impatient to do the fullscale test.

I believe this crash we experienced was software related, not hardware.

Also, 2000 is only barely audible for me, I'd call it silent. It stays at 2000 until the temperatures get scaldingly hot, so if I am going to use it on my lap I run smcFanControl to force the fans to 6000, where the cpu will then cool off down to 47, and the unit is merely warm.

 

[queshy]

It is audible for me...in a completely silent room, I can hear the whirring of the fans at 2000 RPM. The noise doesn't really bother me, but I just want to know that my mbp is within spec and that there are no problems. I'm really considering returning it just because of the kernel panic.

Also, two other small things. When you launch photobooth, is it green for a split second before showing an image? For me, a green screen appears just before showing an image.

Also, when the mbp is closed, do you find that the lid wobbles from left to right? i.e. when closed, if you push down on the corners of the laptop to the left and right of the hinge, does it have any give? or is it completely shut? Thanks

 

[ekcoh]

It is audible for me...in a completely silent room, I can hear the whirring of the fans at 2000 RPM. The noise doesn't really bother me, but I just want to know that my mbp is within spec and that there are no problems. I'm really considering returning it just because of the kernel panic.

Also, two other small things. When you launch photobooth, is it green for a split second before showing an image? For me, a green screen appears just before showing an image.

Also, when the mbp is closed, do you find that the lid wobbles from left to right? i.e. when closed, if you push down on the corners of the laptop to the left and right of the hinge, does it have any give? or is it completely shut? Thanks

Mine also had the same error the first time I did the Apple Hardware Test. The following tests did not show any errors.

I have not yet had any kernal panics.

My fans when going around 2000rpm are audible, but are still very quiet. It's faint but you can here them.

I do see the green screen on my Photobooth when I open it up. Like yours, it does not happen all the time, but it does. It doesnt seem to affect my iSight so I'm not worrying.

Yes, the lid does wobble when pushing down on the corners. The lid is held down by latches so I would think this is normal.

I received mine on July 19th (from the Apple online store) and was probably just as worried as you were when waiting for it and when I got it. I think you're worrying a bit too much and are looking for every single problem, which is normal. But if you look hard enough you'll find one or make them up in your mind, which is probably true with anything. Just enjoy it, like me. It is an amazing notebook.

 

[queshy]

Mine also had the same error the first time I did the Apple Hardware Test. The following tests did not show any errors.

I have not yet had any kernal panics.

My fans when going around 2000rpm are audible, but are still very quiet. It's faint but you can here them.

I do see the green screen on my Photobooth when I open it up. Like yours, it does not happen all the time, but it does. It doesnt seem to affect my iSight so I'm not worrying.

Yes, the lid does wobble when pushing down on the corners. The lid is held down by latches so I would think this is normal.

I received mine on July 19th (from the Apple online store) and was probably just as worried as you were when waiting for it and when I got it. I think you're worrying a bit too much and are looking for every single problem, which is normal. But if you look hard enough you'll find one or make them up in your mind, which is probably true with anything. Just enjoy it, like me. It is an amazing notebook.

yup, I'm very paranoid. The photobooth doesn't bother me, neither does the lid. But I still want to be sure I have a perfect mbp so that if it is not perfect I can swap it.

Do you think the one kernel panic is enough to warrant me returning it? Should I? Thanks!

 

[Zel]

remember I had the same initial kernel panic, but everything has been perfect ever since, so I dont think you should worry.

my only new problem is unrelated to apple hardware, installing daemon tools into vmware fusion winXP causes it to bluescreen I like my d-tools, but I gues I simply dont get to have a virtual-virtual cd drive.

 

[Surfing@Blacks]

You need to relax and stop searching for problems. If a big problem occurs you will know about it. Stop looking for problems and start enjoying your mac. I would not return it either. It seems like one of the better MBP's out there. Doesn't seem to have a lot of the major problems that people seemed to have with their new MBP.

 

[queshy]

good advice, everybody. I've only had it for two days...I still have 12 days left so if there is something major I can still get it exchanged. I'm using it very "thoroughly" and so far no problems. I was worried about the noise but the fan speed seems to be normal. Because I had a horror story with my iMac and because of the forums, it's only natural to think your mbp is a dud, lol.