Broke Touch ID sensor - can't update to iOS 10

[WiiDsmKR69]

hey guys!

So my Touch ID sensor has failed, it happened on update between iOS10 beta 4 and beta 5. Def not a software issue, as I have restored to iOS9.3.4

In the settings Touch ID cannot be enabled , it just gives a failed message. I have done extensive research into this issue and truly believe the hardware is at fault.

Anyway, after accepting this I have found I cannot upgrade back to iOS10.

The software prepares, extracts , applies , then when the phone reboots it shows the contect to iTunes screen and the phone has to be restored ( to iOS 9.3.4 ).

Is there any opinion out there as to if the Touch ID sensor has failed you are unable to update to the latest software?

I do wonder if it's a requirement for public betas , and the GM will be ok.

Edit - warranty ran out a month ago -_-

 

[Tyler23]

Have you tried a DFU Restore?

 

[gwhizkids]

hey guys!

So my Touch ID sensor has failed, it happened on update between iOS10 beta 4 and beta 5. Def not a software issue, as I have restored to iOS9.3.4

In the settings Touch ID cannot be enabled , it just gives a failed message. I have done extensive research into this issue and truly believe the hardware is at fault.

Anyway, after accepting this I have found I cannot upgrade back to iOS10.

The software prepares, extracts , applies , then when the phone reboots it shows the contect to iTunes screen and the phone has to be restored ( to iOS 9.3.4 ).

Is there any opinion out there as to if the Touch ID sensor has failed you are unable to update to the latest software?

I do wonder if it's a requirement for public betas , and the GM will be ok.

Edit - warranty ran out a month ago -_-

Somebody else posted about a similar issue yesterday. You might see search to see if they had a resolution. Also, just being a month out of warranty, I'd take it in to an Apple Store. They might surprise you and still service it as if still under warranty.

 

[WiiDsmKR69]

Somebody else posted about a similar issue yesterday. You might see search to see if they had a resolution. Also, just being a month out of warranty, I'd take it in to an Apple Store. They might surprise you and still service it as if still under warranty.

Have you tried a DFU Restore?

Yep, no change
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Somebody else posted about a similar issue yesterday. You might see search to see if they had a resolution. Also, just being a month out of warranty, I'd take it in to an Apple Store. They might surprise you and still service it as if still under warranty.

New Zealand don't have apple stores unfortunately.
Means I have to open a support ticket which automatically gives a "no warranty left " message :/

 

[Peruvian]

The touch ID sensor failed on my 5S about two years ago (It also completely disappeared from the settings menu). In the end, I had to take it back to Apple and they exchanged.
Definitely a hardware problem. At the time, the genius bar guy said they have never seen this problem before...