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[BUG][UNRESOLVED]SSD disappears after shutdown.

D

Dgrz

macrumors newbie
Original poster
Dec 20, 2017
3
0
Hi!
So, ive got a macbook early 2016 256 out of the box. First boot was okay, but first restart (due to appstore updates. Nothing is wrong with it, the fact of machine shutdown is the problem) it didnt boot because no storage available (ssd dissapeared, blinking folder). Injected thumb drive with sierra installation image, booted, launched diskutility - no sign of internal ssd.
Reboots, smc,nvram resets - nothing was working. But somehow it booted onto internal ssd, finally.
So... after gentel restart from the mac os(on ssd) im in dissapeared ssd step again. Same picture.
Tried to smc reset (shift-ctrl-opt-pwr for 10secs) got a loop(or smth) cant start it up at all, black screen. Any ideas ?
 
Last edited:
D

Dgrz

macrumors newbie
Original poster
Dec 20, 2017
3
0
Mike Boreham said:
Sounds faulty. I should take it back, or to an Apple store, or call Applecare.

You could try running Apple Hardware Diagnostics as here:

https://support.apple.com/en-gb/HT202731

which may show the problem, (but I have had faulty Macs which AHD and AHT have said are OK).
Click to expand...
True, Diagnostic utility didnt show an error.
[doublepost=1513766744][/doublepost]UPD
I managed to recreate bug few times. Seems like nvram does not properly work. Which means after any full-shutdown-start cycle something goes wrong (not sure what exactly yet).
To fix the system, untill next shutdown, I did:
1. Reset nvram with (opt-cmd-p-r) 3 times in a row (hold keys till it will sound 3rd time, then release)
2. Reset smc with (shift-ctrl-opt) ~8 TIMES or more! Repeating the same (shot-ctrl-opt) + pwr for a sec, release all, wait for blinking folder, (shot-ctrl-opt) + pwr for a sec, wait for blinking folder ....
So, eventually system boots up.
Also! Seems like usual reboot works without problems. Only full-shutdown kills nvram or smth.
Hope it will help someone.
 
Last edited:
M

Mike Boreham

macrumors 68040
Aug 10, 2006
3,931
1,909
UK
Dgrz said:
True, Diagnostic utility didnt show an error.
[doublepost=1513766744][/doublepost]UPD
I managed to recreate bug few times. Seems like nvram does not properly work. Which means after any full-shutdown-start cycle something goes wrong (not sure what exactly yet).
To fix the system, untill next shutdown, I did:
1. Reset nvram with (opt-cmd-p-r) 3 times in a row (hold keys till it will sound 3rd time, then release)
2. Reset smc with (shift-ctrl-opt) ~8 TIMES or more! Repeating the same (shot-ctrl-opt) + pwr for a sec, release all, wait for blinking folder, (shot-ctrl-opt) + pwr for a sec, wait for blinking folder ....
So, eventually system boots up.
Also! Seems like usual reboot works without problems. Only full-shutdown kills nvram or smth.
Hope it will help someone.
Click to expand...

This does not sound to me like a problem that is going to fixed forever by something you can do to the computer. You have done all the standard things.

I would either take it back to the person/place you bought it from, or call Apple.
 
  • Like
Reactions: Kierikka
D

Dgrz

macrumors newbie
Original poster
Dec 20, 2017
3
0
Code: 
Anonymous UUID:       61CFB4FA-EDD0-7B52-7173-81BF8AB0803D

Sat Dec 23 01:17:52 2017

*** Panic Report ***
panic(cpu 0 caller 0xffffff7f85ffa2e1): nvme: "Fatal error occurred. ID=0xffffffff ARG1=0xffffffff ARG2=0xffffffff ARG3=0xffffffff EDD0=0xffffffff EDD1=0xffffffff EDD2=0xffffffff EDD3=0xffffffff EDD4=0xffffffff EDD5=0xffffffff EDD6=0xffffffff EDD7=0xffffffff. NAND Vendor=0x2, DRAM Vendor=0x2, SSD Capacity=256GB, FW Revision=9.135.01\n"@/BuildRoot/Library/Caches/com.apple.xbs/Sources/IONVMeFamily/IONVMeFamily-234.60.2/IONVMeController.cpp:4949
Backtrace (CPU 0), Frame : Return Address
0xffffff91360c3cc0 : 0xffffff8004ae956c
0xffffff91360c3d40 : 0xffffff7f85ffa2e1
0xffffff91360c3e90 : 0xffffff80050c1760
0xffffff91360c3f00 : 0xffffff8004b221ca
0xffffff91360c3fb0 : 0xffffff8004a978f7
      Kernel Extensions in backtrace:
         com.apple.iokit.IONVMeFamily(2.1)[12D4270E-AFFC-34DC-9714-44D1FE33333F]@0xffffff7f85fea000->0xffffff7f8601dfff
            dependency: com.apple.driver.AppleMobileFileIntegrity(1.0.5)[81D5C536-C642-30D7-9979-35A6E3D6A164]@0xffffff7f85840000
            dependency: com.apple.iokit.IOPCIFamily(2.9)[FEFAC48C-9798-39C9-858D-676F50446AFD]@0xffffff7f85331000
            dependency: com.apple.driver.AppleEFINVRAM(2.1)[10231B92-A5CC-3F54-878D-67D3B435875A]@0xffffff7f85fdf000
            dependency: com.apple.iokit.IOStorageFamily(2.1)[F908D7F5-4F54-3B89-8657-57F06350F4DB]@0xffffff7f8524f000
            dependency: com.apple.iokit.IOReportFamily(31)[B14DC3D3-7250-3DA3-BF50-C666EBEDAF4C]@0xffffff7f85f62000

BSD process name corresponding to current thread: kernel_task

Mac OS version:
16G1114

Kernel version:
Darwin Kernel Version 16.7.0: Mon Nov 13 21:56:25 PST 2017; root:xnu-3789.72.11~1/RELEASE_X86_64
Kernel UUID: B814CFE3-B6F6-304F-BFB9-C22EFC948A53
Kernel slide:     0x0000000004800000
Kernel text base: 0xffffff8004a00000
__HIB  text base: 0xffffff8004900000
System model name: MacBook9,1 (Mac-9AE82516C7C6B903)

System uptime in nanoseconds: 42451937705047
last loaded kext at 16579046328083: com.apple.driver.AppleMikeyHIDDriver    131 (addr 0xffffff7f87c52000, size 16384)
last unloaded kext at 18203813972020: com.apple.driver.AppleMikeyHIDDriver    131 (addr 0xffffff7f87c52000, size 8192)
loaded kexts:
org.virtualbox.kext.VBoxNetAdp    5.2.4
org.virtualbox.kext.VBoxNetFlt    5.2.4
org.virtualbox.kext.VBoxUSB    5.2.4
org.virtualbox.kext.VBoxDrv    5.2.4
com.apple.driver.DiskImages.UDIFDiskImage    444.50.16
com.apple.driver.DiskImages.FileBackingStore    444.50.16
com.apple.driver.AudioAUUC    1.70
com.apple.driver.AppleHWSensor    1.9.5d0
com.apple.driver.AGPM    110.23.17
com.apple.driver.X86PlatformShim    1.0.0
com.apple.driver.ApplePlatformEnabler    2.7.0d0
com.apple.filesystems.autofs    3.0
com.apple.driver.AppleGraphicsDevicePolicy    3.14.49
com.apple.driver.AppleUpstreamUserClient    3.6.4
com.apple.driver.AppleHDA    279.48
com.apple.driver.pmtelemetry    1
com.apple.iokit.IOUserEthernet    1.0.1
com.apple.iokit.IOBluetoothSerialManager    5.0.5f1
com.apple.Dont_Steal_Mac_OS_X    7.0.0
com.apple.driver.AppleIntelSKLGraphics    10.2.5
com.apple.driver.AppleIntelPCHPMC    1.1
com.apple.driver.AppleHV    1
com.apple.driver.AppleOSXWatchdog    1
com.apple.driver.AppleSMCLMU    208
com.apple.driver.AppleBacklight    170.9.20
com.apple.driver.AppleMCCSControl    1.3.4
com.apple.driver.AppleIntelSlowAdaptiveClocking    4.0.0
com.apple.driver.AppleCameraInterface    5.60.0
com.apple.driver.AppleIntelSKLGraphicsFramebuffer    10.2.5
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless    1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib    1.0.0
com.apple.BootCache    40
com.apple.filesystems.hfs.kext    366.70.3
com.apple.driver.AppleTopCaseHIDEventDriver    114
com.apple.driver.AirPort.Brcm4360    1152.2.1a2
com.apple.driver.AppleSmartBatteryManager    161.0.0
com.apple.driver.AppleACPIButtons    5.0
com.apple.driver.AppleRTC    2.0
com.apple.driver.AppleSMBIOS    2.1
com.apple.driver.AppleACPIEC    5.0
com.apple.driver.AppleAPIC    1.7
com.apple.nke.applicationfirewall    172
com.apple.security.quarantine    3
com.apple.security.TMSafetyNet    8
com.apple.driver.DiskImages.KernelBacked    444.50.16
com.apple.iokit.IOUSBUserClient    900.4.1
com.apple.driver.AppleUSBHostMergeProperties    1.1
com.apple.kext.triggers    1.0
com.apple.iokit.IOBluetoothHostControllerUARTTransport    5.0.5f1
com.apple.iokit.IOBluetoothHostControllerTransport    5.0.5f1
com.apple.driver.DspFuncLib    279.48
com.apple.kext.OSvKernDSPLib    525
com.apple.iokit.IOBluetoothFamily    5.0.5f1
com.apple.driver.AppleSSE    1.0
com.apple.iokit.IOSurface    159.12
com.apple.driver.AppleGraphicsControl    3.14.49
com.apple.driver.X86PlatformPlugin    1.0.0
com.apple.driver.IOPlatformPluginFamily    6.0.0d8
com.apple.driver.AppleHDAController    279.48
com.apple.iokit.IOHDAFamily    279.48
com.apple.iokit.IOAudioFamily    205.15
com.apple.vecLib.kext    1.2.0
com.apple.driver.AppleBacklightExpert    1.1.0
com.apple.iokit.IONDRVSupport    516.1
com.apple.driver.AppleSMBusController    1.0.18d1
com.apple.driver.AppleSMC    3.1.9
com.apple.iokit.IOSlowAdaptiveClockingFamily    1.0.0
com.apple.driver.AppleIntelLpssUARTv1    3.0.60
com.apple.driver.AppleIntelLpssUARTCommon    3.0.60
com.apple.iokit.IOSerialFamily    11
com.apple.AppleGraphicsDeviceControl    3.14.49
com.apple.iokit.IOAcceleratorFamily2    311.16.2
com.apple.iokit.IOGraphicsFamily    515.3
com.apple.iokit.IOSCSIArchitectureModelFamily    394.50.1
com.apple.driver.CoreStorage    540.30.1
com.apple.filesystems.hfs.encodings.kext    1
com.apple.driver.AppleHIDKeyboard    199
com.apple.driver.AppleMultitouchDriver    368.16
com.apple.driver.AppleInputDeviceSupport    76.7
com.apple.driver.AppleHSSPIHIDDriver    49
com.apple.driver.AppleHSSPISupport    49
com.apple.iokit.IO80211Family    1200.12.2
com.apple.driver.mDNSOffloadUserClient    1.0.1b8
com.apple.iokit.IONetworkingFamily    3.2
com.apple.driver.corecapture    1.0.4
com.apple.iokit.IONVMeFamily    2.1.0
com.apple.driver.AppleIntelLpssSpiController    3.0.60
com.apple.driver.AppleHPM    3.0.9
com.apple.iokit.IOThunderboltFamily    6.5.7
com.apple.driver.AppleIntelLpssI2CController    3.0.60
com.apple.driver.AppleIntelLpssDmac    3.0.60
com.apple.driver.usb.AppleUSBXHCIPCI    1.1
com.apple.driver.usb.AppleUSBXHCI    1.1
com.apple.driver.AppleIntelLpssI2C    3.0.60
com.apple.driver.AppleIntelLpssGspi    3.0.60
com.apple.driver.usb.AppleUSBHostPacketFilter    1.0
com.apple.iokit.IOUSBFamily    900.4.1
com.apple.driver.AppleEFINVRAM    2.1
com.apple.driver.AppleEFIRuntime    2.1
com.apple.iokit.IOHIDFamily    2.0.0
com.apple.iokit.IOSMBusFamily    1.1
com.apple.security.sandbox    300.0
com.apple.kext.AppleMatch    1.0.0d1
com.apple.driver.AppleKeyStore    2
com.apple.driver.AppleMobileFileIntegrity    1.0.5
com.apple.driver.AppleCredentialManager    1.0
com.apple.driver.KernelRelayHost    1
com.apple.iokit.IOUSBHostFamily    1.1
com.apple.driver.AppleBusPowerController    1.0
com.apple.driver.DiskImages    444.50.16
com.apple.iokit.IOStorageFamily    2.1
com.apple.iokit.IOReportFamily    31
com.apple.driver.AppleFDEKeyStore    28.30
com.apple.driver.AppleACPIPlatform    5.0
com.apple.iokit.IOPCIFamily    2.9
com.apple.iokit.IOACPIFamily    1.4
com.apple.kec.Libm    1
com.apple.kec.pthread    1
com.apple.kec.corecrypto    1.0
Model: MacBook9,1, BootROM MB91.0154.B07, 2 processors, Intel Core m3, 1.1 GHz, 8 GB, SMC 2.35f102
Graphics: Intel HD Graphics 515, Intel HD Graphics 515, Built-In
Memory Module: BANK 0/DIMM0, 4 GB, LPDDR3, 1867 MHz, 0x80AD, 0x483943434E4E4E4350544D4C42522D4E5544
Memory Module: BANK 1/DIMM0, 4 GB, LPDDR3, 1867 MHz, 0x80AD, 0x483943434E4E4E4350544D4C42522D4E5544
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x158), Broadcom BCM43xx 1.0 (7.21.171.133.1a2)
Bluetooth: Version 5.0.5f1, 3 services, 27 devices, 1 incoming serial ports
Network Service: Wi-Fi, AirPort, en0
USB Device: USB 3.0 Bus
Thunderbolt Bus:
 
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