Buyer beware for apple accessories from third parties like phone carriers

[Lshearer]

Apple is registering the warrantee for products ( Beats Headphones ) when the carrier buys it not the consumer. So in my case i purchased Beats Pro headphones from Telus 2 days ago, i receive them yesterday, the left ear does not work. Telus says take it to Apple, so i do, they say its out of warrantee, because Telus purchased them more than 1 year ago, now i am out $300, even though i have a receipt to prove i bought them 2 days ago.



Make sure you check the warrantee status using the serial number before you leave the store.

 

[Saladin12]

Doesn't the warranty start from the first activation date? Also I'd bet you have a legal standing to go back to Telus and demand they refund/replace the headphones...

 

[Lshearer]

You would assume that was the case, but They are starting it when Telus buys it, I have opened a case with Telus.

 

[Saladin12]

You would assume that was the case, but They are starting it when Telus buys it, I have opened a case with Telus.

I just found this on Apple's website:
Apple Canada Inc. of 120 Bremner Blvd., Suite 1600, Toronto ON M5J 0A8 Canada warrants the Apple-branded hardware product and Apple-branded accessories contained in the original packaging (“Apple Product”) against defects in materials and workmanship when used normally in accordance with Apple's published guidelines for a period of ONE (1) YEAR from the date of original retail purchase by the end-user purchaser ("Warranty Period").

Link: https://www.apple.com/legal/warranty/products/warranty-canada-english.html

I'd go back to Apple and shove this in their face... I got your back, all the way from the U.K.

 

[Lshearer]

I have attempted to process a return through Telus, we will see if they approve it.

 

[bigshot]

I had a problem with hard drives like that with Amazon. I emailed them the correspondence proving it and they refunded me, even though I purchased the drives a year before. Their description on the site listed the warranty period, so they were on the hook for it. Did Telus list warranty info on their site? If so, go after them claiming it was misrepresented to you. That would give you evidence for a credit card chargeback.

 

[Lshearer]

I have sent back the headphones to Telus we will see what happens.

 

[fischersd]

Telus doesn't have a choice. 2 days? Yep, they have to give you a full refund. Only exception would be if you got them wet (and they're not water resistant).

 

[nicho]

I just found this on Apple's website:
Apple Canada Inc. of 120 Bremner Blvd., Suite 1600, Toronto ON M5J 0A8 Canada warrants the Apple-branded hardware product and Apple-branded accessories contained in the original packaging (“Apple Product”) against defects in materials and workmanship when used normally in accordance with Apple's published guidelines for a period of ONE (1) YEAR from the date of original retail purchase by the end-user purchaser ("Warranty Period").

Link: https://www.apple.com/legal/warranty/products/warranty-canada-english.html

I'd go back to Apple and shove this in their face... I got your back, all the way from the U.K.

OP bought beats. You need to quote a different warranty:

Legal - Accessory Warranty English - Apple

www.apple.com

 

[Saladin12]

Di

OP bought beats. You need to quote a different warranty:

Legal - Accessory Warranty English - Apple

www.apple.com

Didn’t even realise that was a thing!