Buying from Amazon..Some advice please

[teerexx52]

I have ordered a Mac Book Pro from Amazon and had a question for any of you that might ordered a computer from them in the past. I read Amazon's return policy and it basically says that you can return a computer if it is DOA or is defective. I am one of those people who can't abide dead pixels on my laptop. I was wondering if anyone had returned a lap to Amazon for any reason but especially pixel problems and what was the result? Did you have to pay 15% restocking? Thanks

 

[polythene pam]

Wouldn't you be able to go straight to Apple to take care of that? Doesn't that fall under the Apple 1 yr warranty?

Give Apple and Amazon a call to make sure, although I spoke to the tech guy from Amazon the other day and he wasn't very helpful.

 

[Chupa Chupa]

Wouldn't you be able to go straight to Apple to take care of that? Doesn't that fall under the Apple 1 yr warranty?

Depends. Apple is VERY strict on their deal pixel policy. If you have one or two dead pixels...even if they are dead center screen...they consider that "within spec" and not a warranty issue.

As for Amazon's policy, you'll have to call them up and ask what their policy is on dead pixels. Personally, I would consider that defective, but I'm not the one making the decision.

 

[teerexx52]

Depends. Apple is VERY strict on their deal pixel policy. If you have one or two dead pixels...even if they are dead center screen...they consider that "within spec" and not a warranty issue.

As for Amazon's policy, you'll have to call them up and ask what their policy is on dead pixels. Personally, I would consider that defective, but I'm not the one making the decision.

Thanks I'll give them a call Monday