Called Apple about my yellow screen, they said....

[samhunt]

So right when I got the comp I had the yellow tinge but it wasn't bad... well I called Apple and let them know that I really need the computer for work/class and they said they'd put a note in my AppleCare and when a fix is ready I can just get a replacement then. Anyway, the computer has been on most of today and now the yellow is getting worse, but again I really need the computer.

Anyone know if it will continue to get worse? I'd love to just wait for them to find out what's wrong rather than send it in and risk getting another bad one, especially since I already have my files and programs on this one

Oh, it's a 27" i7

 

[avihappy]

I called apple about my yellow week 5. They will schedule onsite service once I get my Applecare and register it.

 

[IndustrialSpace]

Apple CSRs have told everyone something different. This is clearly indicative of deception and damage control on their part. THe CSRs I spoke to all dance around the question. It's become evident they are on script as to how to deal with it.They are well aware of the problems. There's an internal memo floating around which addresses how to handle customers with this particular complaint.

The yellowing is NOT normal. They are trying to fix it now. If you return it, you will be given a full refund plus 15% on top of that.

As far as it getting worse, quite possibly,. There have been reports. But it certainly will NOT get better. It is a defect, plain and simple. Many people have returned their units up to 5 times with an average of 3 or so.

It would be best to get a full refund and wait it out. There was a 3 week delay (with time, its now 2) - they are retooling the assembly line to fix this. Don't settle for a sub par monitor. You spent a lot of money as did many others.

Do a search in the iMac threads fro more info on the aforementioned....and good luck.

 

[HLdan]

Apple CSRs have told everyone something different. This is clearly indicative of deception and damage control on their part. THe CSRs I spoke to all dance around the question. It's become evident they are on script as to how to deal with it.They are well aware of the problems. There's an internal memo floating around which addresses how to handle customers with this particular complaint.

The yellowing is NOT normal. They are trying to fix it now. If you return it, you will be given a full refund plus 15% on top of that.

As far as it getting worse, quite possibly,. There have been reports. But it certainly will NOT get better. It is a defect, plain and simple. Many people have returned their units up to 5 times with an average of 3 or so.

It would be best to get a full refund and wait it out. There was a 3 week delay (with time, its now 2) - they are retooling the assembly line to fix this. Don't settle for a sub par monitor. You spent a lot of money as did many others.

Do a search in the iMac threads fro more info on the aforementioned....and good luck.

Are you sure you didn't misread the front page news. Apple is not offering anyone a full refund PLUS 15% on top of it. What reason would they have for giving people extra money back? They are offering people 15% compensation which is actually 15% off the price they paid for their troubles. These are for people who are intending on keeping the iMac.

 

[IndustrialSpace]

Are you sure you didn't misread the front page news. Apple is not offering anyone a full refund PLUS 15% on top of it. What reason would they have for giving people extra money back? They are offering people 15% compensation which is actually 15% off the price they paid for their troubles. These are for people who are intending on keeping the iMac.

The original source:

http://gizmodo.com/5463415/the-faulty-imac-saga-chapter-4-apple-buying-out-customers

That's right apple is now (quietly) offering people a full refund and 15% of the price extra, and they are arranging a free pick up of your machine. I'm not 100% if this is the case in the US, but it's happening over here in the UK.

Sounds to me like they are giviing you a full refund, 15% extra and a free pick up of the machine.

 

[archipellago]

Are you sure you didn't misread the front page news. Apple is not offering anyone a full refund PLUS 15% on top of it. What reason would they have for giving people extra money back? They are offering people 15% compensation which is actually 15% off the price they paid for their troubles. These are for people who are intending on keeping the iMac.

wrong...

 

[HLdan]

wrong...

I'm wrong? Maybe about what was written in Gizmodo's article, but don't call me wrong. There's not one shred of proof that Apple has been giving people full refunds plus 15%. Show me proof before calling me wrong. An article from Gizmodo is hearsay.

 

[IndustrialSpace]

I'm wrong? Maybe about what was written in Gizmodo's article, but don't call me wrong. There's not one shred of proof that Apple has been giving people full refunds plus 15%. Show me proof before calling me wrong. An article from Gizmodo is hearsay.

Hello McFly...


The MR article posted is from Gizmodo....

 

[HLdan]

Hello McFly...


The MR article posted is from Gizmodo....

Hello McFly back at you, I KNOW THAT. I'm saying that while it's possible that Apple offered that to one or two customers, I don't believe they are offering that to every customer. I guess every article posted on the internet is proof enough for you huh?

 

[archipellago]

Hello McFly back at you, I KNOW THAT. I'm saying that while it's possible that Apple offered that to one or two customers, I don't believe they are offering that to every customer. I guess every article posted on the internet is proof enough for you huh?

do we need to put this in another language?

sign?

 

[HLdan]

do we need to put this in another language?

sign?

I can use sign language too, wanna guess which fingers I'd use?. You can keep your arrogant sarcasm to yourself. Until Apple makes it public what they are doing, I don't believe every customer will get granted a 15% offer if they take a refund.

 

[archipellago]

I can use sign language too, with my middle finger. You can keep your arrogant sarcasm to yourself. Until Apple makes it public what they are doing, I don't believe every customer will get granted a 15% offer if they take a refund.

cool...

no one said 'every' customer was. The ones who have are multiple 'victims'....

instead of denying the apalling mess that Apple have created you might want to ask yourself why you will continue to patronise a company that thinks so little of its' customers that it knowingly and willingly sends them faulty machines.

and thats without mentioning the dubious advertising and manufacturing processes...

 

[IndustrialSpace]

I can use sign language too, wanna guess which fingers I'd use?. You can keep your arrogant sarcasm to yourself. Until Apple makes it public what they are doing, I don't believe every customer will get granted a 15% offer if they take a refund.

"Until Apple makes it public..."

That's not how things are handled re: damage control. It's done quietly and discretely. What do you think would happen if they made such a policy public.

You're not well versed in PR or marketing, now are you?

I'm gonna guess you're like in H.S. or something and haven't been out in the real world yet. Apologies, if so.

 

[thejadedmonkey]

I called apple about my yellow week 5. They will schedule onsite service once I get my Applecare and register it.

How do you get onsite service? I didn't think Apple offered that...

Hello McFly back at you, I KNOW THAT. I'm saying that while it's possible that Apple offered that to one or two customers, I don't believe they are offering that to every customer. I guess every article posted on the internet is proof enough for you huh?

Yeah, and you think if an angry customer calls up, says he saw online that Apple is refunding 115% of the purchase price if he returns it, that Apple will say no, after setting a precedent?

 

[IndustrialSpace]

Are you sure you didn't misread the front page news. Apple is not offering anyone a full refund PLUS 15% on top of it. What reason would they have for giving people extra money back? They are offering people 15% compensation which is actually 15% off the price they paid for their troubles. These are for people who are intending on keeping the iMac.

It appears that your reading comprehension is deficient.

You then change your story to legitimacy and then dissemination.... LOL


MR is full of funny funny stuff...

 

[HLdan]

"Until Apple makes it public..."

That's not how things are handled re: damage control. It's done quietly and discretely. What do you think would happen if they made such a policy public.

You're not well versed in PR or marketing, now are you?

I'm gonna guess you're like in H.S. or something and haven't been out in the real world yet. Apologies, if so.

I notice that people here say things like you just said to me. While I understand that it's a bit difficult to decipher who you are actually chatting with on the internet, it's not very nice to comment on someone's education level as if they were kid. I didn't insult you. Just because I'm not well versed on PR doesn't make me a kid. I'm a 40 year old insurance agent who runs his entire business on Macs for the last 15 years. I can assure you I know the real world pretty well. Apple has been known to make public statements about faulty products so you might want to check around the web first before you defend them on this.

cool...

no one said 'every' customer was. The ones who have are multiple 'victims'....

instead of denying the apalling mess that Apple have created you might want to ask yourself why you will continue to patronise a company that thinks so little of its' customers that it knowingly and willingly sends them faulty machines.

and thats without mentioning the dubious advertising and manufacturing processes...

I agree with you, I'm one of the customers they had to compensate. My iMac 17, while not faulty, was several weeks behind on shipping. It got pushed back 2 weeks after I had already waited 3 weeks. I got compensated very well, I just find it interesting that they would pay people to take a refund. They don't have to do that, all any company is obligated to do is offer a refund if they can't find a solution.

I'm not sure you're right about Apple "knowingly" sending out faulty iMacs.

 

[archipellago]

I notice that people here say things like you just said to me. While I understand that it's a bit difficult to decipher who you are actually chatting with on the internet, it's not very nice to comment on someone's education level as if they were kid. I didn't insult you. Just because I'm not well versed on PR doesn't make me a kid. I'm a 40 year old insurance agent who runs his entire business on Macs for the last 15 years. I can assure you I know the real world pretty well. Apple has been known to make public statements about faulty products so you might want to check around the web first before you defend them on this.



I agree with you, I'm one of the customers they had to compensate. My iMac 17, while not faulty, was several weeks behind on shipping. It got pushed back 2 weeks after I had already waited 3 weeks. I got compensated very well, I just find it interesting that they would pay people to take a refund. They don't have to do that, all any company is obligated to do is offer a refund if they can't find a solution.

I'm not sure you're right about Apple "knowingly" sending out faulty iMacs.

fair enough, yes they don't have to do a 115% refund, maybe it shows how desperate they are...?

On the sending out faulty macs, they are doing it by default. Senior Apple C/Relations know (many threads) that a new unit may not fix the problem but send it anyway...!

why not check a few out first for a 'good, loyal' customer before sending it?

care?
respect?

 

[IndustrialSpace]

I notice that people here say things like you just said to me. While I understand that it's a bit difficult to decipher who you are actually chatting with on the internet, it's not very nice to comment on someone's education level as if they were kid. I didn't insult you. Just because I'm not well versed on PR doesn't make me a kid. I'm a 40 year old insurance agent who runs his entire business on Macs for the last 15 years. I can assure you I know the real world pretty well. Apple has been known to make public statements about faulty products so you might want to check around the web first before you defend them on this.

Well, first you misread something and then thought something isn't true b/c it wasn't mass disseminated. It just seemed to be common sense. I apologize if you were offended. Don't take it personally. It's just the internet. We all learn from it. Sometimes sarcasm makes it stick better.

 

[HLdan]

fair enough, yes they don't have to do a 115% refund, maybe it shows how desperate they are...?

On the sending out faulty macs, they are doing it by default. Senior Apple C/Relations know (many threads) that a new unit may not fix the problem but send it anyway...!

why not check a few out first for a 'good, loyal' customer before sending it?

care?
respect?

Well, first you misread something and then thought something isn't true b/c it wasn't mass disseminated. It just seemed to be common sense. I apologize if you were offended. Don't take it personally. It's just the internet. We all learn from it. Sometimes sarcasm makes it stick better.

Whew, that some debate. Thanks to both of you for clearing a few things up with me and I appreciate it came out a nice and civil ending.

 

[msw123307]

I'm wrong? Maybe about what was written in Gizmodo's article, but don't call me wrong. There's not one shred of proof that Apple has been giving people full refunds plus 15%. Show me proof before calling me wrong. An article from Gizmodo is hearsay.

I was offered this yesterday. Although note that the 15% includes tax. So if your sales tax is 7% - you get 15% back, period. If your tax rate is 10%, you get 15% back. It's Retail price + 15%. The Apple rep told me that they were offering this to people because of the extended wait times for a new machine (I am in the US).

 

[JimKirk]

The 15% is not really worth it.

They offered me a free RAM upgrade, a remote, and some other credits for my problems.

 

[HLdan]

I was offered this yesterday. Although note that the 15% includes tax. So if your sales tax is 7% - you get 15% back, period. If your tax rate is 10%, you get 15% back. It's Retail price + 15%. The Apple rep told me that they were offering this to people because of the extended wait times for a new machine (I am in the US).

Ah, now see, that makes more sense to me. It didn't make sense to me (which is why I was questioning it) that Apple would offer a full refund of the purchase price, plus the tax (which is what the customer paid) and then tack on an extra 15% for the customer's troubles while Apple eats the shipping costs? It would be a nice deal if that's what was really going on. Thanks for the clarification.

 

[marco12345]

Insurance agent, Apple Tech support,.....one thing in common,....lo0ol

You sure your not really a Apple representative coming on line to defend your beloved company!

Cause from my experience, It's been crap since the very first Imac, I am on my fifth.

Common now!