iPhone 13 Pro Max Camera issue

[AlexJ092]

Hi, My camera appears to have just suddenly stopped working and is displaying an error message. My iPhone was purchased on release day and has not had any repairs etc. Any idea on what to do?

 

[TheYayAreaLiving 🎗️]

I would go to the Apple Store and have the technician look at it.

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Have you tried restarting your device?

 

[jav6454]

View attachment 2023056Hi, My camera appears to have just suddenly stopped working and is displaying an error message. My iPhone was purchased on release day and has not had any repairs etc. Any idea on what to do?

Go to Apple.

 

[Spetsgruppa]

did you drop your phone?

 

[AlexJ092]

Thanks everyone for your replies. I have not dropped or damaged my iPhone. I use a apple leather case with a screen protector and no marks on them either. I’ve never seen this message before but I will contact apple and see what they have to say. ThankYou

 

[AlexJ092]

Just an update. I have been talking to Apple this evening and we went through a couple of steps;
1) Restart the IPhone
2) Run diagnostic checks
2) Backup IPhone and erase settings

None of these steps resolved the issue and I still have error warnings on my iPhone. Apple have processed an express replacement for my device which should be with me over the next few days. Once again Apple have stepped up, this is why I have owned an iPhone since 2007!

 

[jav6454]

Good to know you'll be getting an express replacement. Agreed and same here.

 

[Mark Stone]

Glad it worked out!

 

[cstewartphilip]

Appreciate the company's timely replacement of this unexpected problem

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