Cannot clear space from iCloud Drive?

[Klex02]

Anyone know what to do? iCloud Drive alone is taking up 14gb on my iCloud plan and nothing is working.

Here’s what I’ve been trying to do: settings > click on my Apple ID > ICloud > manage storage > iCloud Drive > delete documents and data

I do that but the delete button does absolutely NOTHING. I tried using the delete data button on my other apps too but that does absolutely nothing as well....

Side notes:

• ICloud photos is off

•ICloud Drive is off

•under documents and data in ICloud Drive is 2 folders called “ encrypted folders”

•my iCloud plan is 50GB which is too big for me but 5GB is way too small and there’s nothing for in between




*ive done just about everything google says but nothing is helping*

 

[BugeyeSTI]

View attachment 846859 View attachment 846860 View attachment 846857 View attachment 846858 View attachment 846857 View attachment 846858 Anyone know what to do? iCloud Drive alone is taking up 14gb on my iCloud plan and nothing is working.

Here’s what I’ve been trying to do: settings > click on my Apple ID > ICloud > manage storage > iCloud Drive > delete documents and data

I do that but the delete button does absolutely NOTHING. I tried using the delete data button on my other apps too but that does absolutely nothing as well....

Side notes:

• ICloud photos is off

•ICloud Drive is off

•under documents and data in ICloud Drive is 2 folders called “ encrypted folders”

•my iCloud plan is 50GB which is too big for me but 5GB is way too small and there’s nothing for in between




*ive done just about everything google says but nothing is helping*

Have you tried to log into icloud.com and delete the files from there?

 

[mattguy10]

Have you ever had iCloud Drive enabled and do you use a Mac?

 

[Klex02]

Have you tried to log into icloud.com and delete the files from there?

I have, but I see no option to do so once I log in
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Have you ever had iCloud Drive enabled and do you use a Mac?

I have had iCloud Drive enabled but disabled it and yes, I use a MacBook

 

[mattguy10]

I have had iCloud Drive enabled but disabled it and yes, I use a MacBook

On your Mac, go to system preferences and click iCloud. iCloud Drive should be the first thing listed there. Click “Options” to the right and uncheck “Desktop & Documents Folders.” Those two encrypted folders you see are most likely on your Mac and are being backed up to iCloud.

 

[Klex02]

On your Mac, go to system preferences and click iCloud. iCloud Drive should be the first thing listed there. Click “Options” to the right and uncheck “Desktop & Documents Folders.” Those two encrypted folders you see are most likely on your Mac and are being backed up to iCloud.

Thank you so much for the suggestion. Unfortunately I don’t have access to my Mac right now , so as soon as I do (which’ll be tomorrow) I will be sure to try that.

 

[TheSkywalker77]

You might also need to give it time to update.

 

[Klex02]

You might also need to give it time to update.

It’s been about a day but I’ll still wait. This isn’t the first time I’ve tried to resolve this.

 

[TheSkywalker77]

It’s been about a day but I’ll still wait. This isn’t the first time I’ve tried to resolve this.

Ah, it’s definitely more of an issue that just not updating then, good luck fixing it!

 

[Klex02]

Ah, it’s definitely more of an issue that just not updating then, good luck fixing it!

Thank you! I’ll post an update if I get it working

 

[minimo3]

Thank you! I’ll post an update if I get it working

did you manage to figure this out? iCloud Drive is taking up space in my iPhone storage and I can’t seem to delete it? Even if I disable iCloud Drive its still there? I deleted the files app too and it didn’t makea difference.