Cannot Connect to App Store

[joeblow7777]

As of about two days ago, neither my iPhone 6 or iPad Mini 4 (both on iOS 9.1) seem to be able to consistently connect to the App Store over wifi. My phone can do it over cellular, and my iPad can do it when tethered to my phone. I've checked my network settings. Everything is normal. Any thoughts?

 

[Mlrollin91]

Same issue for the last 4 days. Both iOS and OSX. I've contacted Apple support each day for the last 4 days and they say nothing is wrong but engineers are looking into the issue. I cannot get ANYTHING to download over Wifi, Cellular only. Itunes/Mac Appstore.

 

[joeblow7777]

Same issue for the last 4 days. Both iOS and OSX. I've contacted Apple support each day for the last 4 days and they say nothing is wrong but engineers are looking into the issue. I cannot get ANYTHING to download over Wifi, Cellular only. Itunes/Mac Appstore.

Sorry that you're having the same problem, but at the same time it's nice to know that it's not just me. I've found that every once in a while I can get on with wifi, but it's very inconsistent. Cellular works every time.

 

[Mlrollin91]

Sorry that you're having the same problem, but at the same time it's nice to know that it's not just me. I've found that every once in a while I can get on with wifi, but it's very inconsistent. Cellular works every time.

Yeah Apple kept telling me that if it was a server problem then others would be experiencing this. My GF, my brother-in-law and myself have 8iOS devices and 4OSX devices, all experiencing the same issues. Tier 2 Apple Support wants me to restore each device as new. Thats 12 devices all to factory. I told them there is no way that restoring all 12 devices will fix the problem. And now that others have this issue as well, then it proves that its a server problem.

 

[joeblow7777]

Are all of your devices that are experiencing the problem on the same network?

 

[Mlrollin91]

Are all of your devices that are experiencing the problem on the same network?

Nope. 4 Different networks. 4 Different houses. (I just got back from my sister's place, same issue, her iPhone and MBA)

 

[joeblow7777]

I've found that only one of the two wifi networks in my home seems to have the problem, but their settings are identical, and the problem one has never had issues with the App Store before.

 

[Mlrollin91]

I've found that only one of the two wifi networks in my home seems to have the problem, but their settings are identical, and the problem one has never had issues with the App Store before.

Who is your internet provider?

 

[joeblow7777]

Why should that matter?

 

[Mlrollin91]

Why should that matter?

Because thats the only variable I cannot test. Every Wifi network that I have connected to, all 4, are Time Warner. Otherwise it makes zero sense that Wifi has issues but cell works flawlessly. Only thing I can think of is if TWC is purposely restricting data to these specific servers.

 

[joeblow7777]

I'm not even in the US. My provider is Rogers, a Canadian company. And as I mentioned, strangely, one of my networks works and the other doesn't, but they are both Rogers.

 

[Mlrollin91]

I'm not even in the US. My provider is Rogers, a Canadian company. And as I mentioned, strangely, one of my networks works and the other doesn't, but they are both Rogers.

So bizarre.

All I know is I have a bunch of updates and I can't update them and I'm getting extremely annoyed by Apple's runaround. They are usually a lot better than this.

 

[TWC_ShaneH]

I'm sorry to hear you are having trouble with the App Store updates.
We at Time Warner Cable would be happy to check in on this, do some traceroutes with you and try to determine
where the problem is.
We will need to have you contact us directly. You can reach our Social Media Customer Care Team 24 hours a day.

Email: TWCable.Help@twcable.com
Twitter: @TWC_Help
Facebook: https://www.facebook.com/messages/twc

Thank you;
TWC_ShaneH
Time Warner Cable Employee

 

[joeblow7777]

I unplugged my router for several minutes and then started it up again today. So far I have been able to connect to app store since doing so. Before you say that that's the first thing I should have tried, it was, but the problem came back. I'll have to wait and see if it's a more permanent fix this time.

 

[Mlrollin91]

I unplugged my router for several minutes and then started it up again today. So far I have been able to connect to app store since doing so. Before you say that that's the first thing I should have tried, it was, but the problem came back. I'll have to wait and see if it's a more permanent fix this time.

I have a whole team of engineers working on the case. They have grabbed dozens of logs and data. I will keep you posted. Will be getting a call tomorrow.

 

[R3k]

I have a whole team of engineers working on the case. They have grabbed dozens of logs and data. I will keep you posted. Will be getting a call tomorrow.

Yes, please keep us informed. Peace.

 

[Mlrollin91]

Yes, please keep us informed. Peace.

After 24 hours of having my logs and information, they want more information related to my router. This is becoming extremely irritating. It has nothing to do with my router. I've tried 6 different WiFi networks now, issue is present on all 6. In addition my computer cannot and will not ping gs.apple.com (the update server). They are still saying there is no problem when they are also unable to ping their own server when they are physically located at an Apple facility, on an Apple network. Really annoyed.

 

[joeblow7777]

After 24 hours of having my logs and information, they want more information related to my router. This is becoming extremely irritating. It has nothing to do with my router. I've tried 6 different WiFi networks now, issue is present on all 6. In addition my computer cannot and will not ping gs.apple.com (the update server). They are still saying there is no problem when they are also unable to ping their own server when they are physically located at an Apple facility, on an Apple network. Really annoyed.

I'm thinking that your problem is not the same as mine. My App Store issues have become more intermittent, and seem to be limited to just one wifi network... but it's still frustrating because I have no reason why that network is having problems. Nothing about the network settings has changed in the last week, and I've been accessing the App Store for years.

 

[Mlrollin91]

I'm thinking that your problem is not the same as mine. My App Store issues have become more intermittent, and seem to be limited to just one wifi network... but it's still frustrating because I have no reason why that network is having problems. Nothing about the network settings has changed in the last week, and I've been accessing the App Store for years.

I think they are different, but similar. Nothing has changed on my end, but all of a sudden, starting Thursday PM nothing is downloading at proper speed. But Thursday AM, everything was perfect.

 

[Mlrollin91]

Finally, Apple Status shows all stores are down. Only took 6 days to get their act together.

 

[vega07]

I am still having very slow downloads. What in the world is happening?

 

[Mlrollin91]

I am still having very slow downloads. What in the world is happening?

Same here. :/

 

[joeblow7777]

Finally, Apple Status shows all stores are down. Only took 6 days to get their act together.

But, what does that mean? Obviously most people are still connecting or else this thread would have a lot more people in it. I'm still connecting fine over cellular and all but one wifi network it seems.

 

[Mlrollin91]

But, what does that mean? Obviously most people are still connecting or else this thread would have a lot more people in it. I'm still connecting fine over cellular and all but one wifi network it seems.

Unsure. The other thread on the front page had quite a few people experiencing the issue. All I know is that TWC and Apple figured out their server problem and I'm back online on all devices both WiFi and Cell. I have no idea why all but one of your networks work.

Have you attempted to change the DNS settings on the network that's not working?

 

[joeblow7777]

Unsure. The other thread on the front page had quite a few people experiencing the issue. All I know is that TWC and Apple figured out their server problem and I'm back online on all devices both WiFi and Cell. I have no idea why all but one of your networks work.

Have you attempted to change the DNS settings on the network that's not working?

I'm hesitant to mess around with DNS settings, as everything else is working perfectly, and failing to access the App Store at times is really only a minor inconvenience. Worst case scenario, I just switch over to my other network and it's fine. Even on the troublesome network it seems to be connecting more often than not now, just notably slower than usual.