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Cannot create folders in iCloud email account when using Outlook Version 16.37

B

blubarb

macrumors newbie
Original poster
Jan 26, 2012
7
0
I have set up my iCloud account into my desktop Outlook application (version 16.37). However, I can't create new folders or subfolders from the INBOX tray as the option is greyed out. No problem doing so with my outlook account, just non Outlook email accounts. However, if I go online to my iCloud account and create a folder on the site they will appear in my Outlook when I refresh it.

Why can't I create folders from Outlook?


My Mac is running Big Sur V. 11.2.3

Thanks in advance for any help.
 
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