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TGB77

macrumors member
Original poster
Apr 21, 2019
42
4
I am a paying iCloud user and I can't download my photos from iCloud. Here are some details:
- I have a very good internet connection
- I am using a Lenovo T490 computer with Windows 10.
- I am trying to download photos in batches of 50 to 100 at a time (comes as a zip file)
- If I start ten of these batches, usually anywhere from only 3 to 5 succeed. The others fail. And it isn't always the first ones which succeed.
- I am pressing and holding the download arrow, then selecting download original.

Obviously a workaround would be to select one photo at a time and download it. But since we're dealing with well over a couple thousand photos, it would be far too tedious that way. And without trying it first, I have no way of knowing if I would encounter the same problem doing it this way.

Does anyone have a solution?
 

stlow

macrumors member
Mar 31, 2020
39
29
The iCloud download is just atrocious. I am very disappointed that they have been offering this kind of cloud service for some time now. Two options come to mind:
- You could set up the Photos app on a Mac to download the original photos and export them from there.
- Benjamin Mayo from 9to5mac recently tweeted about getting your photos through a data request. See here:
Otherwise you’re left with downloading them individually which I recently had to do for hundreds of pictures because they were on my brother's account.
 

TGB77

macrumors member
Original poster
Apr 21, 2019
42
4
The iCloud download is just atrocious. I am very disappointed that they have been offering this kind of cloud service for some time now. Two options come to mind:
- You could set up the Photos app on a Mac to download the original photos and export them from there.
- Benjamin Mayo from 9to5mac recently tweeted about getting your photos through a data request. See here:
Otherwise you’re left with downloading them individually which I recently had to do for hundreds of pictures because they were on my brother's account.
Thanks for sharing. This is very interesting.

I spoke with Apple regarding the unreliable downloads and they suggested I try a different browser. While using Firefox or Mozilla is easier to manage the download attempts than using Chrome, it still succeeds with about 30-70 % of them. I am wondering if a brief network dropout and recovery - even one as short as a microsecond - could cause these downloads to stop and not resume when the network recovers.

Given the problems I am encountering, why should I rely on downloads of the zip files through a data request being successful? It's the same thing, just that someone else populates the zip file for you. On the flip side, if getting the files through a data request is indeed more reliable, then it points to a problem with iCloud being able to zip the files together.
 
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