This 2015 MacBook Pro had only recently had a clean install (not by me) so nothing much more than my user name and a home folder has been added, but I now need to restore to how it was before I put my name in, to pass it on. Having set myself up as the User I am assuming that I can't just delete that account (correct?) and that I have to erase the disc and reinstall the OS.
I have followed the instructions on the Apple website. Using Disk Utility I deleted the 'Data' volumes first, but when I try to erase the main volume (which has been named 'Catalina'), I get this error message:View attachment 911712
'The volume "Catalina" on disk2s6 couldn't be unmounted because it is in use by process 689 (kextcache)
Couldn't unmount disk. : 9-69888)'
I have no idea what this means nor what to do next. Can anybody help? Thanks.
I have followed the instructions on the Apple website. Using Disk Utility I deleted the 'Data' volumes first, but when I try to erase the main volume (which has been named 'Catalina'), I get this error message:View attachment 911712
'The volume "Catalina" on disk2s6 couldn't be unmounted because it is in use by process 689 (kextcache)
Couldn't unmount disk. : 9-69888)'
I have no idea what this means nor what to do next. Can anybody help? Thanks.