Can't delete something.

[Splazzatch]

Hi all, I've always considered myself tech savy with my apple toys but this one has me stumped.

My son downloaded an "app" outside the app store to his phone. It was supposed to be a game, but when he opened it he discovered it is a scam. It says there is an update and to get the update he must "download and open" more apps.

the problem comes in, where we can't delete this from his home screen. Wiggle mode does not provide the X. Going into storage and usage does not even show the app. Other than his home screen there doesn't seem to be a way to even see the app as existing.

Any advice? Screen shot of the problem app is attached.

 

[Splazzatch]

Nevermind, we found the answer. For those with the same problem here is what we discovered.

Setting > Profiles and management > remove profile.

He is 12 and I don't know how he managed to do this.

 

[chscag]

He is 12 and I don't know how he managed to do this.

LOL, don't ever underestimate what kids know about using a smart phone or computer.

 

[Splazzatch]

LOL, don't ever underestimate what kids know about using a smart phone or computer.

I know, but he and I have had long talks about security and installing things. For this to be in his management profiles like this would have meant he had to give it permission. I thought he would have known better than that.

 

[teeshot44]

I know, but he and I have had long talks about security and installing things. For this to be in his management profiles like this would have meant he had to give it permission. I thought he would have known better than that.

At that age curiosity is a very strong inducement for talented intelligent children. A parent needs to learn the difficult task of encouraging it and guiding it at the same time.

 

[Paco II]

"I'm sure it'll be fine if I give it permission this one time"