Apps can't hear phone audio

[etaleb]

Suddenly, My Apple Watch accepts phone calls and makes phone calls but I hear nothing which is strange. I even clicked on the button to select watch audio versus anything on Bluetooth but that didn't help and all my Bluetooth devices are turned off anyways

thanks

 

[Itinj24]

Suddenly, My Apple Watch accepts phone calls and makes phone calls but I hear nothing which is strange. I even clicked on the button to select watch audio versus anything on Bluetooth but that didn't help and all my Bluetooth devices are turned off anyways

thanks

You haven’t mentioned that you have the volume up so check that. If not that, try a hard reboot.

 

[etaleb]

Volume up and hard reboot both done as troubleshooting steps yesterday

 

[Itinj24]

Volume up and hard reboot both done as troubleshooting steps yesterday

Try rebooting the phone too.

Are you getting any audio? Just to rule out a hardware issue with the speaker.

 

[etaleb]

Play discover that the audio works but only if I’m out of the Bluetooth range of the phone

 

[Itinj24]

Can also try cycling the mute button in the Watch control center. Don’t think that’s the issue but doesn’t hurt to try.

Last case scenario, unless someone else has anything to add, you can try unpairing and re-pairing the watch.

 

[etaleb]

neither helped - I guess it's time to go to the apple store for tech support or just call them over phone?

 

[Itinj24]

neither helped - I guess it's time to go to the apple store for tech support or just call them over phone?

Yeah sorry. If an unpair/re-pair didn’t correct this then I’m stumped…

 

[etaleb]

Is phone support with Apple free for everybody and should that be my next step

 

[Itinj24]

Is phone support with Apple free for everybody and should that be my next step

Yeah, give ‘em a call. What Series is it?

 

[etaleb]

Series 7

 

[Saturn007]

I thought support was only free for the first year unless you had Apple Care. Has that changed? And, it's now free for everyone, all the time?

Ah, I see where the Apple Care blurb now says “you’ll get 24/7 priority access to Apple experts by chat or phone”.

Sounds as if phone support is available to anyone.

I've had good luck, especially on Saturdays and reached higher level support staff then.

 

[HoiPiet]

My series 7 intermittently takes a call, the audio from the caller works, but they can't hear me. I'm curious what happened with you.