can't import from iPhone 7

[etaleb]

guys - my iPhone 7 has the latest software i.e. 15.8.1 and connected to Mac mini M2 Sonoma latest version 14.3. I also did reset privacy settings and when I connect my phone, my photos do show up on Photos but after clicking Import all new items, it doesn't do anything - I let it run overnight and not a single pic imported. It simply opens the Imports tab but nothing new comes up. There was a thread on apple community suggesting turning off personal hotspot, turning on airplane mode and I've done both of those

Thanks

 

[bogdanw]

Check if there is a software update needed to connect your iPhone by opening /System/Library/PrivateFrameworks/MobileDevice.framework/Versions/A/Resources/MobileDeviceUpdater.app with your iPhone connected.

Apple Support - If your Mac says that a software update is required to connect to iPhone or iPad
https://support.apple.com/en-us/102671

Or install the current pkg files needed
https://swcdn.apple.com/content/dow...jx4lvsm1bhvi7hh52r8d5lz6oj7e4rp/CoreTypes.pkg

https://swcdn.apple.com/content/dow...i7hh52r8d5lz6oj7e4rp/MobileDeviceOnDemand.pkg

 

[etaleb]

Opening MobileDeviceUpdater.app didn't do anything (no other window opened up) so I installed the two pkg files, tried again but no luck

 

[bogdanw]

Reboot your Mac and try again.

 

[etaleb]

Still not working. I can select a few pictures at a time and it goes through but not if I select a bunch of them. Is there any other software like Image capture I should try to import and then move from there into Photos? I'm wondering if there's one possibly culprit pic or video that's stopping the whole process. It's 8000 photos & videos combined so maybe I could do 100 at a time and when the process has a hiccup, I would have identified the culprit photo but this would be really laborious to say the least. I also have 3 more family iPhones to get through with many more pictures

 

[bogdanw]

Keep your iPhone unlocked during the process.

 

[etaleb]

That didn't work either. I'm at a loss here. Any other options I should try to manually import the actual files into my Mac and then import into Photos? Is this a common issue or only one with older phones? Will the Apple's limited warranty be able to help take control of my computer or will a Genius Bar able to transfer possibly to my MacBook Air and then I can move to my mini? Do they have any special tools to use? Thanks

 

[bogdanw]

Try with Image Capture
Transfer images in Image Capture on Mac
https://support.apple.com/guide/image-capture/transfer-images-imgcp1003/mac

 

[etaleb]

Image capture transferred roughly 3000 pics but there are 5000 still pending. Currently it's stuck at Importing EHASE9090.JPG for the last 1 hour so I'm going to terminate. I'm going to check the option Delete after Import and then import whatever is possible and when it gets stuck at a picture, I would like to delete if from the phone. But on searching photos app for this file name, I can't find it. Any ideas and would this be the right approach?

 

[etaleb]

Any other suggestions here? If not, I'm going to go out and buy a cheap windows laptop and use the 3rd party program I used a few years ago that worked well to copy all the pictures. Then copy from there over the network to my Mac mini and then into photos. Thank you Apple!

 

[bogdanw]

I'm going to go out and buy a cheap windows laptop and use the 3rd party program

Has Sonoma 14.3.1 solved your problem?

You can install Windows in a virtual machine on your Mac mini M2 and copy-paste the images directly from Explorer
CrystalFetch ISO Downloader
https://apps.apple.com/app/id6454431289
https://github.com/TuringSoftware/CrystalFetch
UTM https://github.com/utmapp/UTM


A list of ways to transfer photos
Sync your photos manually using the Finder
https://support.apple.com/en-us/102375
Transfer photos and videos from your iPhone or iPad to your Mac or PC
https://support.apple.com/en-us/HT201302
Transfer images in Image Capture on Mac
https://support.apple.com/guide/image-capture/transfer-images-imgcp1003/mac